IT Customer Service Support Specialist

1 day ago

Bethesda, Maryland, United States General Dynamics Information Technology Full time
Job Title: IT Customer Service Support Specialist

Transform technology into opportunity as an IT Customer Service Support Specialist with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Job Summary:

As an IT Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. You will perform IT requirements validation to provide mobile devices support, including activation, configuration, setup, issuing, troubleshooting, providing resolution, maintaining, and managing mobile devices inventory.

Key Responsibilities:
  • Provide technical support for various versions of the Windows platform, internet browsers, and applications used in a high-paced business environment.
  • Offer superior customer service support and troubleshoot hardware, software, telephone, and video issues.
  • Deploy and test hardware and software, and use an enterprise ticketing system to manage technical issues.
  • Troubleshoot technical issues and apply critical thought to problems, with a focus on VTC and Skype support.
  • Work in a fast-paced environment, with a strong emphasis on teamwork and collaboration.
Requirements:
  • Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications, or training, or work experience.
  • 5+ years of related experience, with a strong background in technical support and customer service.
  • Demonstrated experience with troubleshooting VTC issues, supporting VTC/Skype, and using an enterprise ticketing system.
  • Strong communication and problem-solving skills, with the ability to work in a team environment.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A 401(k) plan with company match, and opportunities for professional growth and development.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The opportunity to work on challenging projects and make a meaningful impact in the field of IT.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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