Front Desk Representative

3 days ago

Jacksonville, Florida, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, managing the front desk operations, and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Guest Services: Provide attentive, courteous, and efficient service to all guests, ensuring their needs are met and exceeded.
  • Front Desk Operations: Manage the front desk area, including checking in and out guests, handling room assignments, and resolving any issues that may arise.
  • Communication: Establish and maintain good communication with fellow associates, other departments, and guests, ensuring a smooth and efficient operation.
  • Problem-Solving: Respond to guest requests and resolve any issues in a timely and professional manner, maintaining confidentiality and security of all guest information.
  • Administrative Tasks: Perform administrative tasks, such as logging and delivering packages, mail, and messages, and restocking front desk supplies as required.
Requirements
  • Positive Attitude: Demonstrate a positive attitude and willingness to learn, with a focus on providing exceptional customer service.
  • Communication Skills: Possess basic English verbal and written communication skills, with the ability to convey information and ideas clearly.
  • Problem-Solving: Demonstrate the ability to problem-solve effectively, dealing with internal and external customers in a professional manner.
  • Technical Skills: Be proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
  • Availability: Be willing to work a varied schedule, including evenings, nights, weekends, and holidays.
Preferred Qualifications
  • Experience: Experience in a hotel or related field, with knowledge of hotel operations and procedures.
  • Brand Knowledge: Familiarity with Marriott brands and hotel operations.

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