Multilingual Front Desk Coordinator

5 days ago

Jacksonville, Florida, United States Weldon Law Group Full time
Job Description

Weldon Law Group is seeking a highly skilled and experienced Front Desk Coordinator to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service to our clients and ensuring the smooth operation of our office.

Responsibilities:
  • Client Communication: Greet clients and ensure they receive top-notch customer service, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Administrative Support: Provide administrative assistance to our attorneys and staff, including making copies, ordering supplies, and performing light calendaring functions.
  • Client Relations: Build and maintain strong relationships with our clients, ensuring their needs are met and exceeded.
  • Office Operations: Assist with tracking daily, weekly, and monthly client goals, updating client welcome packets, and scheduling seminars and other firm marketing engagements.
  • Customer Service: Act as a point of contact for complaints or questions from customers, responding in a timely and professional manner.
  • Event Planning: Plan and coordinate office events and schedule arrangements for travel as needed.
  • Community Engagement: Connect with our customer base and raise brand visibility by coordinating community events.
Requirements:
  • Bilingual: Fluent in both English and Spanish.
  • Technical Skills: Proficient in Microsoft Windows, PowerPoint, and Excel.
  • Communication Skills: Excellent written and verbal communication skills.
  • Education: High school diploma or GED required.
  • Experience: Previous experience in customer service, bookkeeping, or administration is preferred.

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