Front Desk Representative

1 week ago

Jacksonville, Florida, United States WoodSpring Jacksonville Full time
Job Summary

As a Front Desk Agent at WoodSpring Suites Jacksonville I-295 East, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued customers. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Guest Registration and Check-In/Check-Out: Register guests, process check-ins and check-outs, and ensure accurate and efficient handling of guest transactions.
  • Front Desk Operations: Manage the front desk area, including answering phone calls, responding to guest inquiries, and resolving any issues that may arise.
  • Guest Services: Provide exceptional guest service, including responding to guest requests, resolving issues, and ensuring a positive stay experience.
  • Communication and Teamwork: Maintain effective communication with fellow associates and other departments within the hotel, ensuring seamless coordination and execution of guest services.
  • Problem-Solving and Adaptability: Demonstrate the ability to think critically and solve problems in a fast-paced environment, adapting to changing situations and priorities as needed.
Requirements
  • Education and Experience: High school diploma or equivalent required; college coursework in a related field helpful. Experience in a hotel or related field preferred.
  • Skills and Abilities: Possess a positive and upbeat personality, excellent communication and problem-solving skills, and the ability to work effectively in a team environment.
  • Technical Skills: Familiarity with hotel operations, including front desk software and systems, and the ability to learn and adapt to new technologies.
Benefits
  • Competitive Compensation and Benefits: Eligible for a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
  • Opportunities for Growth and Development: Opportunities for advancement and professional growth within the company, including training and development programs to enhance skills and knowledge.

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