Customer Success Specialist

4 days ago

New York, New York, United States monday Full time
Overview

monday.com is a rapidly growing platform dedicated to helping teams and organizations achieve their goals. As a Scale Customer Success Manager, you will play a pivotal role in driving customer adoption and growth through personalized support and strategic planning.

About the Role
  • Act as a reactive CSM supporting internal stakeholders (AMs, CSMs) and customers focusing on risk mitigation and growth.
  • Follow the Scale practices and strategy for each customer based on data analysis and the customer's needs.
  • Identify, design, and implement initiatives to achieve the customer's goals in a short-term relationship.
  • Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growth.
  • Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom training/webinars, new collateral, and hosting office hours.
  • Be a role model, sharing client success methodology with members of your immediate team as well as cross-department.
  • Represent the voice of the customer and influence the product development roadmap.

Requirements
  • 1-2+ years of B2B customer success, account management, or consulting experience working with accounts of various sizes. Advantage: Experience working with a large portfolio of customers (+100).
  • High prioritization skills and process orientation.
  • Context switching - manage different (multiple) accounts at different stages in the life cycle.
  • Ability to embrace the mindset of continuous improvement and actively contribute to the CS processes and practices.
  • Superb written and verbal communication skills.
  • Positive attitude, empathy, and high energy.
  • Ability to take initiative and adapt.
  • Some travel included for customer visitation.
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives.

Compensation
$90,000 - $140,000 base salary, subject to standard withholding and applicable taxes, including opportunity to receive and/or earn a discretionary bonus and/or RSUs.

  • Customer Success Specialist

    7 days ago

    New York, New York, United States Colony Hardware Corporation Full time

    About You:We are seeking a highly motivated and results-driven Customer Success Specialist to join our team. In this role, you will be responsible for ensuring that our customers receive exceptional service and support. The ideal candidate will have a passion for delivering outstanding customer experiences, excellent communication and interpersonal skills,...

  • Customer Success Specialist

    4 days ago

    New York, New York, United States macmillan learning Full time

    Unlocking Student Potential with Macmillan LearningIn this pivotal role, you will form lasting relationships with higher education instructors and administrators to empower them in utilizing our digital solutions. As a trusted advisor, you will provide exceptional guidance, training, and support that exceeds their expectations.About the PositionWe are...

  • Customer Success Specialist

    1 week ago

    New York, New York, United States Pocus Full time

    Unlock Your Potential as a Customer Success SpecialistWe are seeking an experienced Technical Support Engineer to join our team at Pocus. As a key member of our customer-facing team, you will play a critical role in delivering exceptional support and services to our customers.In this role, you will be responsible for providing top-notch technical support to...

  • Customer Success Specialist III

    2 days ago

    New York, New York, United States Allvue Systems Full time

    Job Title: Customer Success Specialist IIISalary: $120,000 - $160,000 per year (estimated)About the RoleWe are Allvue Systems, a leading provider of software solutions for the Private Capital and Credit markets. Our team is dedicated to helping clients achieve their goals by providing innovative technology solutions.This role manages the day-to-day...

  • Customer Success and Growth Specialist

    4 weeks ago

    New York, New York, United States Bask Health Full time

    Job OverviewBask Health is a rapidly growing telehealth platform empowering entrepreneurs and businesses to launch successful DTC companies quickly and easily.About the RoleWe're seeking an exceptional Customer Success and Growth Specialist who will own the full customer lifecycle, building strong relationships with Bask's customers and driving user adoption...

  • Research Analyst for Customer Success

    1 week ago

    New York, New York, United States Success Academy Charter Schools Full time

    Career Overview:As a Research Analyst for Customer Success, you will play a critical role in helping us understand the needs and behaviors of our customers. You will conduct research to identify opportunities for improvement and develop strategies to address these gaps. This role requires a strong background in research, with a minimum of 5 years of...

  • Enterprise Customer Success Specialist

    2 days ago

    New York, New York, United States Ramp Full time

    About the JobWe're looking for a highly skilled Enterprise Customer Success Specialist to join our team at Ramp. In this role, you'll be responsible for delivering value to our customers and revenue for our business by implementing Ramp's products for newly-closed customers. Your key responsibilities will include:Managing complex implementation projects with...

  • Customer Success Coordinator

    4 weeks ago

    New York, New York, United States NoGigiddy Full time

    About NoGigiddyNoGigiddy is a leading company in the on-demand staffing and recruiting industry, dedicated to transforming the gig staffing industry and making a positive impact on the lives of gig workers nationwide.As a Remote Customer Success Specialist at NoGigiddy, you will be responsible for ensuring the success and satisfaction of our gig workers by...

  • Customer Success Professional

    2 days ago

    New York, New York, United States Octus Inc Full time

    Job DescriptionOverview:Oculus Inc. is a leading provider of credit intelligence, data, and analytics.We are seeking a Customer Success Specialist to join our growing team in New York City.The RoleThis is a hybrid role with 3 days in the office per week.You will be responsible for increasing user adoption, driving retention rates, promoting processes, and...

  • Client Success Specialist

    7 days ago

    New York, New York, United States Fluent, LLC Full time

    About the RoleWe are seeking a Client Success Specialist to join our team at Fluent, LLC. As a Client Success Specialist, you will be responsible for ensuring that our clients receive exceptional service and support. This role requires a strong focus on customer satisfaction and excellent communication and interpersonal skills.Key Responsibilities:Provide...

  • Customer Success Specialist

    2 days ago

    New York, New York, United States Cube Inc Full time

    Key ResponsibilitiesBuild and maintain relationships with customers to ensure they achieve maximum value from our products.Develop product expertise and provide guidance on best practices to clients.Work with clients to define success metrics and demonstrate the value of our solutions.

  • Client Success Specialist

    3 days ago

    New York, New York, United States Melio Full time

    Job SummaryMelio is looking for a seasoned Client Success Specialist to join our growing team. In this role, you will be responsible for managing customer relationships, identifying upselling and renewal opportunities, and driving customer satisfaction.You will work closely with internal stakeholders to ensure timely and effective communication with...

  • Senior Customer Success Expert

    4 weeks ago

    New York, New York, United States Cheq Full time

    We are a rapidly growing fintech company seeking an experienced Cheq Technical Customer Success Specialist to join our team.About the RoleThis role requires a driven individual with strong communication skills, technical aptitude, and ability to nurture client relationships. The ideal candidate will have at least 2 years of experience in a similar role and...

  • Customer Success Enablement Specialist

    2 days ago

    New York, New York, United States Abnormal Security Full time

    Role OverviewAbnormal Security is seeking an experienced Customer Success Manager, Digital to join our team in the East region. This is an exciting opportunity to work with a dynamic team and contribute to the success of our customers. As a key member of our team, you will be responsible for driving customer adoption, retention, and satisfaction. Your...

  • Decarbonization Customer Success Specialist

    7 days ago

    New York, New York, United States CarbonChain Full time

    Unlock Customer Potential with CarbonChainWe're on a mission to empower businesses to achieve Net Zero, and we need a skilled Customer Success Manager to join our team. As a key member of our Customer Success department, you'll be responsible for driving business growth and customer satisfaction through strategic planning and execution.Your focus will be on...

  • Client Success Specialist

    4 weeks ago

    New York, New York, United States Street Context Full time

    Job OverviewWe are seeking a highly skilled Client Success Specialist to join our team at Street Context. As a key member of our customer success unit, you will play a critical role in ensuring the success of our clients and driving revenue growth.Key Responsibilities:Develop and execute customized onboarding plans to ensure seamless product adoptionProvide...

  • Research Driven Customer Specialist

    1 week ago

    New York, New York, United States Success Academy Charter Schools Full time

    As a highly skilled and experienced Customer Experience Researcher, you will play a vital role in shaping the future of SUCCESS ACADEMY CHARTER SCHOOLS. You will lead the charge in identifying and addressing customer pain points, leveraging your expertise to develop innovative solutions that meet the evolving needs of our customers. With a deep understanding...

  • Technical Customer Success Specialist

    2 days ago

    New York, New York, United States Orb Full time

    Unlock Your Career PotentialWe are seeking a skilled Customer Success Manager to join our dynamic team at Orb in San Francisco. This role offers an exciting opportunity to drive revenue growth, foster customer satisfaction, and contribute to the company's success.About the Role:Manage customer relationships post-contract signing, ensuring timely deployment...

  • Client Success Specialist

    2 days ago

    New York, New York, United States Pilot Full time

    Pilot's Client Success Specialist role is perfect for individuals who thrive in dynamic environments and take pride in delivering exceptional customer experiences. With a focus on proactive and reactive customer retention & upsell strategies, you'll become a trusted advisor to our clients, helping them navigate the intricacies of modern connectivity.By...

  • Customer Success Director

    2 weeks ago

    New York, New York, United States Adobe Systems Incorporated Full time

    About the RoleWe are seeking a highly skilled Sr. Customer Success Manager to join our Digital Experience Cloud team. This individual will work closely with customers to build strong partnerships, drive adoption of our products/solutions, and ensure they realize value from their investment.The ideal candidate will have 10+ years of Customer Success...