Customer Service Team Lead

1 month ago


Chicago, Illinois, United States Red Roof Inn Full time
Front Desk Supervisor Lead

We are seeking a Front Desk Supervisor Lead to join our team at Red Roof Inn in downtown Chicago - Magnificent Mile location. The successful candidate will be responsible for supervising all front desk operations, staff and scheduling, and managing the hotel's inventory.

About the Role:

  • Directly supervise all front office staff and ensure proper completion of all front office duties and provide excellent service to guests.
  • Direct and coordinate the activities of the front desk, reservations, guest services, and telephone areas.
  • Ensure the proper appearance of the front desk, reservations, guest services and all public areas, including the complementary coffee area.
  • Assist with various accounting/financial functions including AP, city ledger billing, guaranteed no-show billing, direct bill accounts, 100% files, end-of-month reports and other department reports.
  • Aggressively pursue the hotel's revenue goals and effectively utilize yield management and revenue maximization tools.
  • Work closely with the sales team and capitalize on all revenue opportunities while aggressively and effectively managing and continuously updating rates on the web and all other distribution channels.
  • Effectively control and manage all front office and operational expenses including labor, overtime, supplies etc., and seek and implement cost savings strategies.

Qualifications:

  • Bachelor's degree or equivalent work experience preferably in hotel, restaurant or retail management required.
  • 2 years of supervisory/management experience strongly preferred.
  • Excellent verbal and written communication skills and customer service skills required.
  • Must be proficient in MS Office (Excel, Word, Outlook, etc); PMS experience preferred.
  • Profit and loss and budgeting experience strongly preferred.
  • Sales background and rate/yield management experiences are preferred.

Estimated Salary: $70,000 - $90,000 per year.



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