Customer Service Team Lead

3 days ago


Chicago, Illinois, United States The Chicago Lighthouse Full time
About the Role

We are seeking an experienced Team Lead to join our Call Center team at The Chicago Lighthouse. As a Team Lead, you will play a critical role in ensuring that our customers receive exceptional service and support.

The ideal candidate will have a strong background in customer service, with experience in leading teams and managing multiple priorities. You will be responsible for providing guidance and training to our call center representatives, as well as monitoring their performance and providing feedback to improve customer satisfaction.

As a Team Lead, you will also be responsible for resolving complex customer issues, escalating concerns to senior management when necessary, and developing and implementing process improvements to enhance our customer experience.

Key Responsibilities:
  • Maintain up-to-date knowledge of company policies and procedures, including adherence to the Privacy Act and HIPAA
  • Support onsite and remote agent workforce
  • Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service
  • Conduct regular review of all call center agent performance and organize training sessions for under performers
Requirements
  • High School diploma or equivalent required
  • Bilingual in English and Spanish required
  • Must be able to type a minimum of 30 words per minute
  • Ability to effectively work within established contractual turnaround times
Benefits

We offer a competitive salary range of $20.50-$25.00 per hour, depending on experience, as well as a comprehensive benefits package including medical, dental, and vision insurance, short-term disability, long-term disability, life insurance, and a 401(k) plan. We also offer paid time off, sick leave, and holidays.



  • Chicago, Illinois, United States Gold Eagle Full time

    We are seeking a highly skilled Customer Service Team Lead to join our team at Gold Eagle. As a key member of our customer-facing team, you will be responsible for overseeing the efficient distribution and processing of customer orders and inquiries.The successful candidate will have a minimum of six years of customer service experience, with a strong...


  • Chicago, Illinois, United States Whole Foods Market Full time

    About This RoleWe are seeking a skilled Customer Service Team Lead to join our team at Whole Foods Market.Job DescriptionThe ideal candidate will have strong leadership skills and the ability to delegate tasks effectively to our Team Members. They will work closely with the Team Trainer to develop and implement training programs that foster a high-performing...


  • Chicago, Illinois, United States Whole Foods Full time

    About the RoleWe are seeking an experienced and skilled Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our operations team, you will play a critical role in ensuring that our customers receive exceptional service and experience.


  • Chicago, Illinois, United States The Parking Spot Full time

    The Parking Spot is a dynamic and fast-paced company that is committed to providing excellent customer service. As a Customer Service Team Lead, you will be responsible for ensuring that our customers receive the highest level of service and support. This includes responding to customer inquiries, resolving issues, and providing information about our...


  • Chicago, Illinois, United States Rewards Network Full time

    Overview of the RoleThe Senior Member Services Supervisor is a customer-centric leader who will oversee a team responsible for delivering exceptional support to our members. This role requires a strong ability to coach and develop team members, while maintaining a high level of customer satisfaction.Key Responsibilities:Drive team performance and success by...


  • Chicago, Illinois, United States Red Roof Inn Full time

    Front Desk Supervisor LeadWe are seeking a Front Desk Supervisor Lead to join our team at Red Roof Inn in downtown Chicago - Magnificent Mile location. The successful candidate will be responsible for supervising all front desk operations, staff and scheduling, and managing the hotel's inventory.About the Role:Directly supervise all front office staff and...

  • Team Lead

    3 days ago


    Chicago, Illinois, United States The Chicago Lighthouse Full time

    Job SummaryThe Chicago Lighthouse for People Who Are Blind or Visually Impaired is seeking a Team Lead - Customer Experience to join our Call Center Operations team. This role will be responsible for leading a team of customer service representatives and ensuring that we deliver an outstanding customer experience in every interaction.About the TeamOur team...


  • Chicago, Illinois, United States Zentro Full time

    Zentro, a leading internet service provider, seeks a seasoned Customer Support Team Lead to oversee its Tier I team in Chicago. As a key member of the support department, this individual will play a pivotal role in ensuring exceptional customer satisfaction and maintaining high-quality services.About ZentroWe are one of the fastest-growing companies in the...


  • Chicago, Illinois, United States Zentro Full time

    Lead a High-Performance Tier I Team at ZentroWe're putting the corporate giants on notice by providing remarkably fast, exceptionally reliable internet service for less. Our goal is to keep our customers connected and satisfied. As a Technical Service Supervisor, you'll play a vital role in achieving this objective.The ideal candidate will be focused on...


  • Chicago, Illinois, United States The Chicago Lighthouse Full time

    Job OverviewWe are seeking a highly skilled Call Center Team Lead to join our team at The Chicago Lighthouse. In this role, you will be responsible for leading a team of contact center representatives and ensuring that they have the necessary skills and knowledge to deliver exceptional customer service.Key Responsibilities:Provide ongoing training and...


  • Chicago, Illinois, United States Philips International Full time

    About the RoleWe are seeking a highly skilled Customer Service Team Lead to join our Patient Services team at Philips International. As a key member of our 24/7/365 call center, you will oversee and support a team responsible for servicing patients/customers with their ECG Solutions wearable heart monitor.


  • Chicago, Illinois, United States O'Reilly Auto Parts Full time

    About the RoleWe are seeking a highly skilled Sales and Service Team Lead to support our Store Managers and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.Key Responsibilities:Lead store team members...


  • Chicago, Illinois, United States Sprout Social Full time

    About Sprout SocialSprout Social is a leading provider of social media management and customer experience solutions. Our mission is to help businesses connect with their customers and drive meaningful relationships.Job DescriptionWe are seeking an experienced Customer Experience Engineering Team Lead to join our team. As a key member of our engineering...


  • Chicago, Illinois, United States Envoy Air Full time

    Job DescriptionWe are seeking a Customer Service Operations Lead to join our team at Envoy Air. As a key member of our operations team, you will be responsible for coordinating the day-to-day station operations and ensuring a safe working environment.Responsibilities:Lead and organize the activities of Agents/Clerks to ensure on-time dependability.Ensure...

  • Team Lead

    4 days ago


    Chicago, Illinois, United States Sbarro #5029 Full time

    Job Overview:Sbarro #5029 is seeking a skilled Team Lead to join our team. As a Team Lead, you will be responsible for opening the restaurant, supervising team members, and providing exceptional customer service. This is a full-time position that requires the ability to work in a fast-paced environment and maintain a clean and safe workspace.About Sbarro:In...

  • Team Lead

    3 weeks ago


    Chicago, Illinois, United States Playa Bowls Full time

    Job OverviewPlaya Bowls is a leading fast-casual restaurant concept that serves high-quality, innovative products to support healthier lifestyles. As a Shift Leader at Playa Bowls, you will play a crucial role in delivering exceptional customer experiences and promoting a positive work environment.Estimated Salary: $45,000 - $60,000 per yearJob...


  • Chicago, Illinois, United States Hertz Full time

    We are seeking a highly skilled Customer Service Team Member to join our team at Hertz. This role is perfect for individuals who are passionate about delivering exceptional customer service and have strong communication skills.About the Role:This position requires an individual who can work well under pressure, handle multiple tasks simultaneously, and...

  • Finance Team Lead

    2 weeks ago


    Chicago, Illinois, United States Capital One Careers Full time

    At Capital One, we're redefining banking to fit our customers' everyday lives. As a Café Coach, you'll lead a team and facilitate legendary experiences for our customers.You'll be the face of Capital One in the community, building alliances with local organizations and collaborating with vendors to generate new business. A trusted mentor, you'll guide your...


  • Chicago, Illinois, United States Savers | Value Village Full time

    We are seeking a Customer Service Associate to join our team. As a key member of our sales floor, you will create an exceptional experience for customers, donors, and colleagues alike.Our company champions reuse and inspires a future where second-hand is second nature. With over 300 stores across the US, Canada, and Australia, we redirect billions of pounds...


  • Chicago, Illinois, United States DRW Full time

    Unlock Your Potential as a Software Engineering Team LeadWe're seeking an exceptional Software Engineering Team Lead to join our Platform Services team at DRW, a diversified trading firm with a rich history of innovation and excellence. As a leader in this role, you'll have the opportunity to shape the future of our software platform and guide a talented...