Team Lead

3 weeks ago


Chicago, Illinois, United States The Chicago Lighthouse Full time
Job Summary

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is seeking a Team Lead - Customer Experience to join our Call Center Operations team. This role will be responsible for leading a team of customer service representatives and ensuring that we deliver an outstanding customer experience in every interaction.

About the Team

Our team is dedicated to providing exceptional customer service to our clients. We are a dynamic and fast-paced team that is passionate about making a difference in people's lives.

Key Responsibilities
  • Maintain up-to-date knowledge of internal policies and procedures, as well as client requirements
  • Support onsite and remote agent workforce
  • Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service

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