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Technical Support Consultant

2 months ago

Miami, Florida, United States Aegistech Full time

A Service Desk Consultant position is available with Aegistech, a prominent player in the private equity sector. This role is on-site and offers a consulting opportunity with potential for permanent placement.

Key Responsibilities:

  • Addressing client support inquiries and incidents.
  • Engaging with clients to ascertain the nature of issues and gathering necessary information.
  • Diagnosing and resolving hardware and software challenges.
  • Setting up and maintaining computer hardware and peripherals.
  • Resolving connectivity and networking issues across all devices.
  • Ensuring all support tickets are updated and accurately documented.
  • Delivering training on computer operations and management to enhance user experience.
  • Configuring laptops and onboarding new employees.
  • Managing and tracking assets related to devices and peripherals.
  • Expertise in troubleshooting Mac OSX, iOS, Windows 10, and Microsoft O365.

Qualifications:

  • Minimum of 3 years' experience in technical support within the financial industry.
  • Proficient in troubleshooting the Office 365 suite, Zoom, Windows 10, Mac OSX, iOS, Bloomberg, and other financial software (experience in finance is advantageous but not essential).
  • Strong analytical, problem-solving, and organizational capabilities.
  • Proactive approach with the ability to independently manage projects.
  • Familiarity with network technologies, including Local Area Networks, Home Networks, and VPNs.
  • Capacity to meet stringent deadlines and perform well under pressure.
  • Exceptional interpersonal skills with the ability to engage with individuals at all organizational levels.

After applying, you may connect directly with the recruitment team.