Customer Service Advocate

4 days ago


Madison, Wisconsin, United States State Collection Service Inc Full time
Company OverviewThe State Collection Service Inc is a leading provider of patient account resolution services. With a strong commitment to delivering exceptional results, our team works closely with healthcare clients to ensure seamless communication and efficient payment processing.

Salary$17.00/hour + bonus

Job Description

We are seeking a skilled On-Site Healthcare Customer Service Representative to join our dynamic team. As a key member of our operations team, you will be responsible for providing top-notch customer service, resolving billing and payment issues, and working collaboratively with our clients to achieve their goals.

  • Making and answering calls in the name of the client to resolve billing and payment issues
  • Providing face-to-face support to patients and clients to address their concerns and questions
  • Responding to requests for information from patient/account holders in a professional and timely manner

Additional Responsibilities:

  • Investigating and responding to client inquiries as needed
  • Entering and monitoring payment arrangements
  • Updating data and dispositions regarding patient accounts accurately and on time
Required Skills and Qualifications
  • 1+ years experience in healthcare, insurance, call center, or customer service functions with public contact
  • Knowledge of medical terminology, patient billing, healthcare insurance, and/or administration preferred
  • Strong computer skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, and keyboarding
Benefits
  • Competitive benefits package including health, dental, vision, life, and disability insurance, 401(k) with employer match, and HSA/flexible spending accounts
  • Paid time off starting at 90 days and annual profit sharing
  • 7 paid holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day
  • Families-Friendly Events
  • Wellness Programs/Gym Reimbursement

  • Customer Advocate

    5 days ago


    Madison, Wisconsin, United States Eidolon Insurance Solutions, LLC Full time

    Welcome to Eidolon Insurance Solutions, LLC, where we're passionate about delivering exceptional customer experiences. As a Customer Advocate, you'll play a critical role in helping us achieve this goal.About UsWe're a fast-paced, innovative organization that's committed to staying ahead of the curve in the insurance industry.Salary InformationThe estimated...


  • Madison, Wisconsin, United States Daniel Piazza Agency - American Family Insurance Full time

    About the RoleAs a Customer Experience Advocate at Daniel Piazza Agency - American Family Insurance, you will be responsible for providing exceptional customer service experiences that exceed our customers' expectations. Your primary goal will be to build strong relationships with potential and existing customers, identify opportunities to cross-sell, and...


  • Madison, Wisconsin, United States Bob's Discount Furniture Full time

    We are seeking a skilled and enthusiastic Customer Experience Advocate to join our team at Bob's Discount Furniture. In this critical role, you will be responsible for delivering memorable customer experiences, fostering loyalty, and driving long-term growth for the company.\A successful Customer Experience Advocate will possess excellent communication and...


  • Madison, Wisconsin, United States Gordon Food Service Full time

    Your RoleAs a Part Time Store Associate, you will play a key role in creating a welcoming environment for our customers. Your responsibilities will include providing exceptional customer service, working effectively in a fast-paced environment, and maintaining high levels of productivity. You will also be responsible for promoting our products and services...

  • Resident Advocate

    6 days ago


    Madison, Wisconsin, United States Oakwood Village Univ Woods Homes, Inc. Full time

    Job Title: Resident AdvocateEstimated Salary: $60,000 - $75,000 per yearThe Oakwood Village Univ Woods Homes, Inc. is committed to delivering high-quality care and services to our residents. We are seeking a dedicated Resident Advocate to join our team and make a meaningful difference in the lives of our seniors.Key Responsibilities:Serve as a resident...


  • Madison, Wisconsin, United States Sevita Careers Full time

    Join Our Team as a Caregiver and AdvocateSevita Careers is seeking a compassionate and dedicated individual to join our team as a Caregiver and Advocate. As a member of our team, you will work directly with participants to support their needs and promote their independence.You will have the opportunity to develop your skills and knowledge in areas such as...


  • Madison, Wisconsin, United States Salon Service Group Full time

    ResponsibilitiesThe Customer Service Advisor will perform day-to-day operations of a retail store including inventory management, cash management, and general retail store upkeep.You will communicate consistently with area DSCs to meet and exceed sales goals and maintain a high standard of store appearance including merchandising, product placement,...


  • Madison, Wisconsin, United States Daniel Piazza Agency - American Family Insurance Full time

    In the role of Account Growth Representative, you'll play a pivotal part in driving revenue growth at the Daniel Piazza Agency - American Family Insurance. This position entails leveraging expert consultative selling techniques to attract new clients and elevate the value proposition for existing ones. Your success will hinge on fostering lasting...


  • Madison, Wisconsin, United States Midwest Engine Service Inc. Full time

    Job SummaryWe are seeking a highly motivated and organized Service Advisor to join our team at Midwest Engine Service Inc. in Madison.This is an excellent opportunity for individuals who are passionate about the automotive industry and have excellent customer service skills.The successful candidate will be responsible for providing exceptional service to our...


  • Madison, Wisconsin, United States Capitol Tire and Service Full time

    About the RoleCapitol Tire and Service is looking for a skilled and experienced Service Advisor to join our team. As a key member of our service department, you will play a vital role in ensuring our customers receive exceptional service and their vehicles are repaired to the highest standards.Your primary responsibilities will include greeting customers,...


  • Madison, Wisconsin, United States TEKsystems Full time

    Job OverviewThis is a hybrid role in MADISON,WI.We are seeking a skilled professional to join our team as a Claims and Benefits Representative. As a member of our team, you will be responsible for providing exceptional customer service to our clients while handling benefits and claims status inquiries.About the JobIn this role, you will:Handle inbound calls...


  • Madison, Wisconsin, United States State Collection Service Inc Full time

    About the RoleWe are seeking a skilled Clinical Support Representative to join our remote team. As a key member of our customer service team, you will play a crucial role in delivering exceptional patient care and support.Job ResponsibilitiesYou will be handling inbound and outbound calls, resolving general questions regarding insurance, financial...

  • Caregiver Advocate

    2 weeks ago


    Madison, Wisconsin, United States Sevita Full time

    Unlock a Fulfilling Career at Sevita">As a leading provider of home and community-based specialized healthcare, Sevita offers a unique opportunity to make a meaningful difference in the lives of individuals with intellectual and developmental disabilities.">About Us">We've been driven by a mission to empower people to live full, independent lives for over 50...


  • Madison, Wisconsin, United States University of Wisconsin Hospitals and Clinics Authority Full time

    Patient Navigation Coordinator Job DescriptionSeeking a Patient Navigation Coordinator to assess patients' barriers to care and make appropriate referrals to remove barriers to effective breast health care services.Assess patients' barriers to care and make referrals to remove barriers to effective breast health care services.Advocate for and support...


  • Madison, Wisconsin, United States EZCORP Full time

    Career OpportunitiesWe offer a structured career path that allows you to enhance your skills and advance your career. Our positions offer competitive pay based on experience, with opportunities to quickly increase your pay and position.BenefitsFree health insuranceCompetitive wagesMonthly uncapped bonus potential paid on store and individual performanceGreat...


  • Madison, Wisconsin, United States Ferrellgas Full time

    As a Seasonal Customer Service Specialist with Ferrellgas, you will be responsible for providing exceptional customer service to both internal and external customers. This role involves taking inbound and outbound telephone calls, working with customers to sustain and improve business relationships, and ensuring accurate account setup, maintenance, and...


  • Madison, Wisconsin, United States Ferrellgas Full time

    At Ferrellgas, we are dedicated to providing exceptional customer service and building long-lasting relationships with our customers. As a Customer Service Representative, you will play a vital role in delivering this commitment by taking inbound and outbound telephone calls, working with internal and external customers to ensure a high-quality customer...


  • Madison, Wisconsin, United States Enterprise Full time

    **Customer Service Role at Enterprise**As a Customer Service Representative at Enterprise, you will play a key role in providing high-level customer service. Your responsibilities will include:Responding to incoming calls from customers to provide information and resolve issuesManaging outgoing calls for callback management, accounts receivable, and...


  • Madison, Wisconsin, United States Disability Solutions Full time

    About the Role:We are looking for a Customer Service Representative to join our team at Associated Banc-Corp. In this role, you will be responsible for providing top-notch customer service and support to our customers in their banking needs. You will work closely with customers to understand their needs and preferences, identify opportunities to enhance...


  • Madison, Wisconsin, United States Family Dollar Full time

    Job SummaryFamily Dollar is seeking a Customer Service Representative to join their team. As a key member of the store staff, this individual will be responsible for providing exceptional customer service, greeting customers, and assisting with the selection of merchandise.About the RoleThis role involves working as part of a dynamic retail team,...