Customer Service Representative

4 days ago


Madison, Wisconsin, United States Disability Solutions Full time
About the Role:

We are looking for a Customer Service Representative to join our team at Associated Banc-Corp. In this role, you will be responsible for providing top-notch customer service and support to our customers in their banking needs. You will work closely with customers to understand their needs and preferences, identify opportunities to enhance their banking experience, and deliver tailored solutions that meet their goals.

Key Responsibilities:
- Provide fast, friendly customer service by consistently adhering to common courtesies and delivering the brand promise with every interaction
- Efficiently and accurately process customer transactions while adhering to all required policies and procedures
- Ensure policies and procedures are followed and maintain the operational integrity of the office
- Support the sales process by identifying customer needs, promoting current offers, and referring customers to other colleagues for assistance with financial solutions
- Perform customer banking transactions, identify and service customer needs, and resolve issues
- Assist in coordinating teller operations and share product and service promotions with customers
- Answer customer questions to ensure satisfaction and safety
- Service vault, night drop, and ATM machines as assigned

Benefits:
- Competitive salary: $45,000 - $60,000 per year, depending on experience
- Opportunities for professional development and advancement
- Comprehensive benefits package, including health insurance, retirement savings plans, and paid time off
- Work-life balance and flexible scheduling

Requirements:
- High School or equivalent combination of education and experience
- 2-4 years Teller (or equivalent cash handling) experience required
- Strong customer service and operations skills required
- Must have access to reliable transportation and the ability to lawfully drive self, if applicable by start date

Work Environment:
The Area Teller Specialist is assigned a home branch location and will regularly work from other branches within the market as scheduled and need dictates, supporting other branches within the district.

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