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Hotel Guest Service Representative

2 months ago

Madison, Wisconsin, United States NCG Hospitality Full time
Hotel Evening Guest Service Representative

Embark on an exciting journey in the hospitality industry at Madison East DoubleTree, now hiring a Hotel Evening Guest Service Representative. This role offers a unique opportunity to provide exceptional service to guests and be part of a dynamic team.

Key Responsibilities:
  • Greet and interact with guests in a warm, friendly, and professional manner.
  • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
  • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
  • Work in cooperation with other departments to ensure a positive guest experience.
  • Use computer system to make reservations, check-in and check-out guests and process payments.
  • Perform tasks such as answering phones, maintain a cash drawer, operate office equipment.
  • Ensure safety and security of the property, staff, and guests.
Requirements:
  • Motivated to maintain excellent customer service reputation.
  • Strong oral and written communication and interpersonal skills.
  • Strong attention to detail, organization, and follow-up abilities.
  • Ability to work effectively and efficiently in a fast-paced setting.
  • Reliability and honesty.
  • Desire to contribute to a supportive and effective team.
  • Availability to work a flexible schedule between days, nights, weekends, and holidays is a plus.
About NCG Hospitality:

We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states, including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at [website URL] and join our growing team.

NCG Hospitality is an Equal Opportunity Employer.

Compensation: $16.00 per hour