Hotel Operations Manager

23 hours ago

Madison, Wisconsin, United States Marriott International Inc Full time
Job Description

Job Overview

As a Hotel General Manager, you will be responsible for managing the day-to-day operations of the hotel to maximize profitability, ensure superior service and product quality, and drive hotel performance and the development of people.

Duties and Responsibilities

  • Manage day-to-day operations of the hotel, including planning and organizing work, communicating goals and schedule/assigning work, and complying with and advising staff of formal policies and procedures.
  • Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.
  • Meet or exceed Gross Operating Profit (GOP) goals, maximize room revenues, and achieve Revenue Growth and Revenue per Available Room goals.
  • Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel, which support the overall objectives of the corporation.
  • Control labor and expenses in all areas of the hotel, which support the overall objectives of the corporation.
  • Generate well-written commentary and correct departmental control issues.
  • Generate and execute the Capital Expenditure Plans for capital improvements to enhance the assets of the company and brand loyalty.
  • Generate and implement the annual Business Plan and Sales Plan in accordance with company guidelines.
  • Achieve and maintain Overall Satisfaction Score (OSS) goals, oversee the guest service function to ensure guest complaints are resolved appropriately, and establish and implement superior VIP services and programs that meet and/or exceed the expectations of the hotel's clientele.
  • Achieve satisfactory results on internal audits and Self-Assessment, manage aging of receivables to ensure bad debt expense is at a minimum, and ensure that product quality standards are met in all areas of the hotel.
  • Establish and maintain preventative maintenance programs to protect the physical assets of the hotel, achieve productivity and quality goals, and establish performance goals for employees and provide regular feedback.
  • Develop a succession plan to ensure adequate future bench strength, ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions, and ensure a safe and secure environment for guests, employees, and hotel assets.
  • Establish and achieve Workers Compensation and safety compliance goals, comply with all standards and inspection requirements, and develop and maintain rapport with key community contacts to ensure a visible presence in the local community.
  • Promote teamwork and quality service through daily communication and coordination with all regional contacts, and corporate office, and perform daily room inspections to ensure cleanliness, efficiency, and guest satisfaction.
  • Work all departments daily to monitor and ensure performance in accordance with company guidelines, obtain approval from supervisor before signing any contract, and interact with outside contacts, including guests, owners and/or principals, vendors, regulatory agencies, and other contacts as needed.

Qualifications and Requirements

  • Ability to perform standing and moving about the facilities, carrying or lifting up to 25 pounds, using a keyboard to generate correspondence, reports, etc., handling objects, products, and equipment, and computer skills including email, excel, word, PowerPoint, and brand-related software.
  • Valid driver's license.
  • Communications skills are utilized a significant amount of time when interacting with others, demonstrated ability to interact with guests, employees, and third parties that reflects highly on the hotel, the brand, and the Company.
  • Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving, and receiving instructions, and training.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
  • Problem-solving, reasoning, motivating, organization, and training abilities are used often.
  • Ability to travel to attend workshops, tradeshows, conventions, etc.
  • May be required to work nights, weekends, and/or holidays.

Education

Bachelor's degree in Hotel Administration, Business Administration, or equivalent and/or experience in hotel operations or some prior general management experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation. Must speak fluent English. Other languages preferred.

This company is an equal opportunity employer.

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