Night Audit Guest Services Representative
8 hours ago
Bird Dog Equity Partners LLC is seeking a highly skilled Night Audit Guest Services Representative to join our team at Best Western East Towne Suites. As a Night Audit Guest Services Representative, you will be responsible for managing all aspects of guest accommodations, including check-in and check-out, reservations, and providing information about rooms, rates, and amenities.
Key Responsibilities:- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (contact details, exact dates of their stay etc.)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to guests' inquiries in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
- Tending and folding laundry when needed
- Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Run reports and auditing systems to close out the day.
- Work experience as a hotel Front Desk Agent, Receptionist, Nitght Audit, GSR or similar role preferred
- Experience with a form of property management software is a plus
- Understanding of how travel planning websites operate, for example: Booking and TripAdvisor
- A strong desire to learn and develop
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hospitality related field is an asset
- Willingness to work over nights, weekends and holidays
This is a part-time position located at Best Western East Towne Suites. If you have a passion for delivering exceptional customer service and are a night owl, we'd love to hear from you.
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