Night Audit Guest Services Representative

8 hours ago


Madison, Wisconsin, United States Bird Dog Equity Partners LLC Full time
Job Title: Night Audit Guest Services Representative

Bird Dog Equity Partners LLC is seeking a highly skilled Night Audit Guest Services Representative to join our team at Best Western East Towne Suites. As a Night Audit Guest Services Representative, you will be responsible for managing all aspects of guest accommodations, including check-in and check-out, reservations, and providing information about rooms, rates, and amenities.

Key Responsibilities:
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (contact details, exact dates of their stay etc.)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to guests' inquiries in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
  • Tending and folding laundry when needed
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Run reports and auditing systems to close out the day.
Requirements:
  • Work experience as a hotel Front Desk Agent, Receptionist, Nitght Audit, GSR or similar role preferred
  • Experience with a form of property management software is a plus
  • Understanding of how travel planning websites operate, for example: Booking and TripAdvisor
  • A strong desire to learn and develop
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hospitality related field is an asset
  • Willingness to work over nights, weekends and holidays

This is a part-time position located at Best Western East Towne Suites. If you have a passion for delivering exceptional customer service and are a night owl, we'd love to hear from you.



  • Madison, Wisconsin, United States Raymond Management Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Guest Service Night Audit to join our team at Raymond Management Company. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring accurate and efficient check-in and check-out processes, and maintaining the highest level of customer...


  • Madison, Wisconsin, United States NCG Hospitality Full time

    Hotel Evening Guest Service RepresentativeEmbark on an exciting journey in the hospitality industry at Madison East DoubleTree, now hiring a Hotel Evening Guest Service Representative. This role offers a unique opportunity to provide exceptional service to guests and be part of a dynamic team.Key Responsibilities:Greet and interact with guests in a warm,...


  • Madison, Wisconsin, United States Edgewater Full time

    Key Responsibilities Serve as a representative for Edgewater while engaging with guests and customers. Facilitate the checkout process for guests, ensuring a thorough review of their reservations and billing details while addressing any inquiries they may have. Utilize guest feedback proactively to enhance their overall experience. Address guest requests...


  • Madison, Wisconsin, United States Baxter Auto Group Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Guest Services Representative to join our team at Baxter Auto Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from start to finish.Key ResponsibilitiesAccurately process...


  • Madison, Wisconsin, United States Raymond Management Full time

    **Job Summary**We are seeking a highly skilled and enthusiastic Guest Service Representative to join our team at Raymond Management Company. As a key member of our front desk team, you will play a vital role in creating unforgettable experiences for our guests.**Key Responsibilities**Promote our 100% Satisfaction Guarantee to ensure exceptional guest...


  • Madison, Wisconsin, United States NCG Hospitality Full time

    Unlock Your Potential in the Hospitality IndustryAt NCG Hospitality, we're on a mission to deliver extraordinary experiences for our guests. As a Hotel Guest Service Representative, you'll play a vital role in creating unforgettable moments for our visitors.Key Responsibilities:Provide exceptional customer service, ensuring a warm and welcoming experience...


  • Madison, Wisconsin, United States NCG Hospitality Full time

    {"title": "Hotel Guest Service Representative", "description": "Deliver Exceptional Guest ExperiencesAt NCG Hospitality, we're committed to providing unforgettable experiences for our guests. As a Hotel Guest Service Representative, you'll play a vital role in ensuring our guests feel welcome and valued.Key Responsibilities:Provide personalized service to...


  • Madison, Wisconsin, United States Wyndham Grand Jupiter Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest check-ins and...


  • Madison, Wisconsin, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyEnsure logging and delivery of packages,...


  • Madison, Wisconsin, United States Marcus Corporation Full time

    Job Title: Front Desk AgentOverview: The Hilton Madison Monona Terrace is seeking a dynamic and friendly individual to become a vital part of our Front Desk team as a Front Desk Agent.Key Responsibilities:Welcome and register guests upon arrival.Provide prompt and courteous service to enhance guest satisfaction.Manage guest accounts and facilitate check-out...


  • Madison, Wisconsin, United States Schulte Companies Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at Collegiate Hotel Group. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and...


  • Madison, Wisconsin, United States Global Partners Full time

    Job Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Global Partners LP. As a Guest Service Supervisor, you will be responsible for supervising store operations and personnel in the absence of the store manager and assistant manager.Key Responsibilities:Ensure a quality buying experience for all...

  • Hotel Night Auditor

    3 days ago


    Madison, Wisconsin, United States NCG Hospitality Full time

    Hotel Night Auditor Job DescriptionAt NCG Hospitality, we're seeking a highly skilled Hotel Night Auditor to join our team. As a key member of our hospitality team, you'll be responsible for ensuring the accuracy of our financial and accounting records, providing exceptional guest service, and working collaboratively with other departments to deliver a...

  • Guest Advocate

    2 weeks ago


    Madison, Wisconsin, United States Target Full time

    About TargetTarget is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, talent development, and community investment.Job SummaryWe're seeking a Guest Advocate to join our team in our smallest...

  • Hotel Night Auditor

    2 weeks ago


    Madison, Wisconsin, United States NCG Hospitality Full time

    Hotel Night Auditor Job DescriptionAt NCG Hospitality, we're seeking a skilled Hotel Night Auditor to join our team. As a key member of our hospitality team, you'll be responsible for ensuring the accuracy of our financial and accounting records, providing exceptional guest service, and working collaboratively with other departments to deliver a positive...

  • Guest Advocate

    3 days ago


    Madison, Wisconsin, United States Target Full time

    About TargetTarget is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, fuel growth opportunities, and succeed as one Target team.Job SummaryWe're seeking a Guest Advocate to join our team in...


  • Madison, Wisconsin, United States Raymond Management Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Guest Service Representative to join our team at Raymond Management Company. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.Key ResponsibilitiesPromote our 100% Satisfaction...


  • Madison, Wisconsin, United States Global Partners Full time

    About Global Partners LPGlobal Partners LP is a leading provider of gasoline stations and convenience stores in the Northeast. With a strong presence in the region, we are committed to delivering exceptional customer service and creating a positive experience for our guests.Job SummaryWe are seeking a highly motivated and experienced Guest Service Supervisor...


  • Madison, Wisconsin, United States NCG Hospitality Full time

    Join the vibrant world of hospitality with NCG Hospitality as we seek a dedicated Guest Services Supervisor. $500 SIGN ON BONUS **The starting wage for this position is $18.00-$20.00 per hour, contingent upon experience** At NCG Hospitality, we pride ourselves on creating a fun and inclusive environment where our Team Members can thrive and embark on their...


  • Madison, Wisconsin, United States NCG Hospitality Full time

    Join the esteemed team at NCG Hospitality as we seek a dedicated Guest Services Manager. The foundation of our success lies in our exceptional Team Members, who are devoted to providing remarkable experiences for our guests while adhering to our steadfast commitment to excellence. In return, we offer our Team Members a variety of benefits, incentives, and...