Hotel Guest Service Representative Full Time

10 hours ago


Madison, Wisconsin, United States NCG Hospitality Full time
Embark on an Exciting Journey in Hospitality

We are seeking a motivated and friendly Hotel Guest Service Representative Full Time to join our team at Moxy Madison Downtown. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, ensuring a memorable and personalized experience for our guests.

Key Responsibilities:
  • Greet and interact with guests in a warm and professional manner
  • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs
  • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
  • Work in cooperation with other departments to ensure a positive guest experience
  • Use computer system to make reservations, check-in and check-out guests and process payments
  • Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
  • Ensure safety and security of the property, staff and guests
What We Offer:
  • Competitive starting wage of $16.00 per hour
  • Opportunities for growth and professional development
  • Flexible schedules and a supportive team environment
  • Comprehensive benefits package, including health, dental and vision plans
  • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2% of team member contributions
  • Same day pay and a range of other benefits and incentives
Requirements:
  • Motivated to maintain excellent customer service reputation
  • Strong oral and written communication and interpersonal skills
  • Strong attention to detail, organization and follow-up abilities
  • Ability to work effectively and efficiently in a fast-paced setting
  • Reliability and honesty
  • Desire to contribute to a supportive and effective team

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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