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Guest Service Ambassador

2 months ago

Madison, Wisconsin, United States Raymond Management Full time

Job Summary

We are seeking a highly skilled and enthusiastic Guest Service Representative to join our team at Raymond Management Company. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.

Key Responsibilities

  • Promote our 100% Satisfaction Guarantee and provide information to guests about local area, hotel services, and amenities.
  • Handle guest check-in and check-out in an accurate and efficient manner.
  • Provide exemplary guest service by demonstrating a personal commitment to making every guest satisfied.
  • Continuously promote, communicate, and embody the RMC culture.

What We Offer

  • Competitive wages
  • Paid vacation and sick time
  • Affordable health, dental, and vision benefits
  • 401(k) retirement plan with company contribution
  • Teammate referral program
  • Hotel discount program
  • Check-ins at 30, 60, and 90 days
  • Career growth opportunities
  • A safe and healthy work environment

About Us

Raymond Management Company is a leading provider of award-winning hotels across the U.S. We pride ourselves on our strong, team-based culture where teammates appreciate and respect each other. Our culture, combined with our quality product and focus on serving guests, makes our hotel an outstanding place to work.