Guest Services Representative

5 hours ago


Madison, Wisconsin, United States Bird Dog Equity Partners LLC Full time
Job Title: Guest Services Representative

Bird Dog Equity Partners LLC is a hotel investment and management company that prioritizes people-first hospitality. Our Guest Services Representatives serve as the first point of contact for our guests, managing all aspects of their accommodation.

Key Responsibilities:
  • Register guests, collect necessary information, and assign rooms
  • Manage online and phone reservations, inform customers about payment methods, and verify credit card data
  • Welcome guests upon arrival, provide information about our hotel, available rooms, rates, and amenities
  • Respond to guests' inquiries in a timely and professional manner
  • Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished to accommodate guests' needs
  • Confirm group reservations, arrange personalized services for VIP customers, and upsell additional facilities and services when appropriate
  • Maintain updated records of bookings and payments
Requirements:
  • Work experience as a hotel Front Desk Agent, Receptionist, or similar role preferred
  • Experience with property management software is a plus
  • Understanding of travel planning websites, such as Booking and TripAdvisor
  • Customer service attitude, excellent communication and organizational skills
  • Degree in hospitality-related field is an asset
  • Willingness to work nights, weekends, and holidays


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