Fitness Club Operations Manager

2 weeks ago

Vancouver, Washington, United States Gold's Gym Washington Full time
Job Overview

Benefits:

  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development

Company: Gold's Gym Washington

Position Type: Full-Time

About: Gold's Gym Washington is on the lookout for an enthusiastic Manager to oversee our operations. As a Club Manager, you will be responsible for fostering a club environment that prioritizes both member satisfaction and team engagement, embodying the values of Motivation, Authenticity, and Passion.


You will enhance the club's atmosphere by assembling a dedicated team focused on transforming lives through fitness and fortifying the communities we serve.


By maintaining a consistent member-focused approach and empowering your team, you will create a fulfilling experience that drives financial success across all areas of the club.


Why This Role is Important:

  • Ambitious Goals: Establish and accomplish challenging objectives for yourself and your team, utilizing clear metrics and actionable plans to promote business growth.
  • Team Success: Cultivate a high-performing team and foster an environment that supports both individual and collective achievements.
  • Inclusive Culture: Develop a culture that reflects the company's core values and strategic vision.
  • Revenue Attainment: Inspire and empower your team to meet and exceed financial targets across various business segments.
  • Talent Development: Mentor and nurture future leaders within your team, investing in their professional growth.
  • Hands-On Leadership: Work closely with your team to ensure the consistent delivery of exceptional service and member experiences.

Key Responsibilities:

  • Team Development: Build a cohesive and high-performing team, strategizing to surpass business goals while providing top-notch customer service through personal actions and staff development.
  • Exemplary Leadership: Lead by example, motivating team members to consistently deliver an outstanding membership experience.
  • Cultural Alignment: Foster an inclusive culture that aligns with the company's brand and strategic direction.
  • Revenue Optimization: Drive revenue growth across memberships and fitness programs, encouraging your team to achieve and exceed targets.
  • Talent Management: Recruit and cultivate top talent, promoting their development into exceptional leaders.
  • Collaborative Problem-Solving: Work together with your team to identify and resolve challenges, ensuring excellent service delivery and guest satisfaction.
  • Operational Excellence: Oversee all aspects of the business, including sales and gym operations, optimizing daily functions to enhance profitability and member satisfaction.
  • Continuous Improvement: Implement strategies for ongoing enhancement in sales, service, and fitness areas, leveraging your business acumen and leadership capabilities.
  • Goal Setting: Assist team members in establishing and achieving ambitious goals, driving both gym and career advancement.
  • Effective Communication: Maintain open communication channels to keep all team members informed and engaged, providing necessary training and resources.

Qualifications:

  • Bold Leadership: Exhibit proficiency in cultivating a high-performance culture through effective people development and collaborative leadership.
  • Management Experience: Have 2-4 years of progressive management experience, overseeing a team of 12-20 employees in a collaborative environment.
  • Industry Expertise: Possess 3-5 years of diverse experience in retail, hospitality, or operations, focusing on operational efficiency and exceptional service.
  • Mentorship: Commitment to training and developing team members through active coaching and leading by example.
  • Master Communicator: Exceptional oral and written communication skills, with a strong emphasis on listening.
  • Education: High School diploma or equivalent required; a Bachelor's degree is preferred.
  • Certification: CPR and AED certification required, which may be obtained upon hiring.

Physical Requirements/Environment:

  • Ability to work in a high-noise environment with sounds from gym equipment and active members.
  • Frequent movement throughout the club, engaging with team members and club members.
  • Daily tasks include lifting, bending, reaching, and remaining stationary for extended periods.
  • Occasional demonstration of proper fitness techniques and procedures.
  • Ability to access and operate the company computer system for documentation and data entry.

Availability: Full-time, with flexible hours across weekdays, weekends, and holidays to best serve our member community.


This job posting outlines the general nature and level of work involved and may not encompass all responsibilities. For more detailed information, refer to the comprehensive Job Description.

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