Fitness Operations Assistant

4 days ago


Vancouver, Washington, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Fitness Operations Assistant. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day running of our gym.

Key Responsibilities
  • Assist in the oversight of gym operations to ensure an exceptional member experience.
  • Support the Club Manager in maintaining a welcoming atmosphere for all members, prospective members, and guests.
  • Assist with staff management, including scheduling and supervising staff.
  • Provide backup support to the Club Manager as needed.
  • Ensure staff is providing a superior customer experience at all times.
  • Assist in resolving or escalating employee issues or concerns.
  • Oversee cleanliness and maintenance of the facility.
  • Assist in ordering supplies and tracking statistics and reports.
Requirements
  • Punctuality and reliability are essential.
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Customer Service Representative at Planet Fitness is an advantage.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic
  • A passion for fitness and health.
  • Strong listener with the ability to empathize and problem solve.
  • Current CPR/AED Certification is preferred.
  • High school diploma/GED equivalent is required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work overnight shifts.
  • Must be able to occasionally lift up to 50 lbs.
What We Offer

We offer a competitive hourly rate of $19.00 - $21.00 per hour, as well as a range of benefits, including generous PTO, paid holidays, medical, dental, and vision insurance, and more.

At Planet Fitness, we are committed to creating a Judgement Free Zone where everyone feels welcome and supported. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.



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