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Operations Assistant Manager

2 months ago


Vancouver, Washington, United States Planet Fitness Full time
Job Summary

For easy application, check out the job listing on our website -

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club.

Why You Should Join Our Team

You want to contribute in building an atmosphere of positivity, inclusivity, and you value a culture of equity, hard work, recognition, respect and trust. Join a dynamic and casual team environment with co-workers who like you will help make us all great.

Benefits

Work-out for free and enjoy the Black Card amenities
Generous Paid Time Off, Paid holidays for eligible managers

What You'll Do

  • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
  • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
  • Assist with Staff Management and provide backup support to Club Manager as needed.
    • Assist in scheduling and supervising staff.
  • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
  • Assist in resolving or escalating employee issues or concerns.
  • Involved in all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
  • Assist in overseeing cleanliness and maintenance of facility.
  • Assist in ordering of supplies using specific budget based on club requirements.
  • Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Backup support for any employee who is absent.
Qualifications/Requirements
  • Punctuality and reliability is a must.
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Customer Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic and energetic
  • A passion for fitness and health.
  • Strong listener with the ability to empathize and problem solve.
  • Current CPR/AED Certification preferred.
  • High school diploma/GED equivalent required.
  • Must be 18 year of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work overnight shifts
  • Must be able to occasionally lift up to 50 lbs.
  • Will encounter cleaning agents during shift.