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Operations Assistant Manager
2 months ago
For easy application, check out the job listing on our website -
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club.
Why You Should Join Our Team
You want to contribute in building an atmosphere of positivity, inclusivity, and you value a culture of equity, hard work, recognition, respect and trust. Join a dynamic and casual team environment with co-workers who like you will help make us all great.
Benefits
Work-out for free and enjoy the Black Card amenities
Generous Paid Time Off, Paid holidays for eligible managers
What You'll Do
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Assist in scheduling and supervising staff.
- Member service oversight - Ensuring staff is providing a superior customer experience at all times.
- Assist in resolving or escalating employee issues or concerns.
- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate all member requests, issues and questions.
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering of supplies using specific budget based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
- Punctuality and reliability is a must.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Customer Service Representative at Planet Fitness.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic
- A passion for fitness and health.
- Strong listener with the ability to empathize and problem solve.
- Current CPR/AED Certification preferred.
- High school diploma/GED equivalent required.
- Must be 18 year of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to work overnight shifts
- Must be able to occasionally lift up to 50 lbs.
- Will encounter cleaning agents during shift.