Guest Services Manager

2 weeks ago


Cleveland, Ohio, United States Drury Hotels Full time
Unlock Your Potential at Drury Hotels

At Drury Hotels, we're committed to providing exceptional guest experiences and fostering a positive work environment. As a Guest Services Supervisor, you'll play a vital role in ensuring our guests feel valued and cared for.

Key Responsibilities:
  • Supervise front desk and guest service teams to ensure seamless guest interactions
  • Communicate Drury Hotels' policies and procedures to team members
  • Train and motivate team members to deliver outstanding customer service
  • Monitor hotel facilities and team member work habits to maintain a safe and secure environment
What We Offer:
  • Competitive hourly rate
  • Quarterly bonuses up to $3,200/year
  • Flexible scheduling and paid time off
  • Hotel discounts and free room nights
  • Opportunities for career growth and advancement
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Company-matched 401(k) plan

Join our team and discover a work environment that values your contributions and supports your growth. Apply today to become a part of the Drury Hotels family



  • Cleveland, Ohio, United States Drury Hotels Full time

    We are seeking a highly skilled Hotel Guest Services Manager to oversee the front desk and guest service positions at our hotel. As a key member of our team, you will be responsible for ensuring adherence to hotel policies and procedures, motivating and training team members, and providing exceptional customer service to all guests.Key responsibilities will...


  • Cleveland, Ohio, United States Kimpton Hotels & Restaurants Full time

    Lead Front Office Operations and Deliver Exceptional Guest ExperiencesWe're seeking a seasoned Guest Services Manager to lead our Front Office team and drive exceptional guest experiences. As a key member of our hotel's leadership team, you'll be responsible for setting and maintaining high standards of guest service, providing support and training to our...


  • Cleveland, Ohio, United States Great Lakes Science Center Full time

    Job Title: Guest Services SupervisorAt Great Lakes Science Center, we are seeking a highly motivated and organized Guest Services Supervisor to join our team. The successful candidate will be responsible for overseeing the daily operations of our box office, including hiring, training, and supervising staff, as well as providing excellent customer service to...


  • Cleveland, Ohio, United States Kimpton Hotels & Restaurants Full time

    About the RoleWe're seeking a highly skilled Guest Service Agent to join our team at Kimpton Hotels & Restaurants. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesRegistration and check-out: efficiently process guest arrivals and...


  • Cleveland, Ohio, United States Great Lakes Science Center Full time

    Job Title: Guest Services SupervisorAt Great Lakes Science Center, we are seeking a highly skilled and experienced Guest Services Supervisor to join our team. This is a full-time position responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Supervise and train staff to provide excellent...

  • Guest Services Agent

    4 weeks ago


    Cleveland, Ohio, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional customer service to all guests during their stay at the La Quinta by Wyndham Cleveland - Airport North. This includes handling check-ins, check-outs, and resolving any issues that may arise during their stay.Key ResponsibilitiesProvide warm and welcoming service to all guestsProcess...


  • Cleveland, Ohio, United States Drury Hotels Full time

    Unlock Your Potential at Drury HotelsAs a Guest Services Supervisor, you will play a vital role in ensuring our guests have an exceptional experience at Drury Hotels. We are seeking a motivated and customer-focused individual to join our team and contribute to our mission of providing outstanding service and hospitality.Key Responsibilities:Supervise and...


  • Cleveland, Ohio, United States AEG Full time

    About the RoleWe are seeking highly motivated and customer-focused individuals to join our team as Guest Services Team Members at Cleveland Browns Stadium. As a Guest Services Team Member, you will play a vital role in creating a memorable experience for our guests by providing exceptional customer service, ensuring a safe and clean environment, and...


  • Cleveland, Ohio, United States Crescent Hospitality Corporation Full time

    Job Title: Guest Services RepresentativeWe are seeking a highly skilled Guest Services Representative to join our front office team at Crescent Hotels & Resorts. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our guests.Key Responsibilities:Greet and register guests, ensuring a...


  • Cleveland, Ohio, United States Crescent Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our front office team at Crescent Hotels & Resorts. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.Key ResponsibilitiesGreet and register guests, ensuring a warm and welcoming...


  • Cleveland, Ohio, United States Drury Hotels Full time

    Unlock Your Potential at Drury HotelsAs a Guest Services Supervisor, you will play a vital role in ensuring our guests have an exceptional experience at Drury Hotels. We are seeking a motivated and customer-focused individual to join our team.Key Responsibilities:Supervise front desk and guest service positions to ensure seamless guest experiencesCommunicate...


  • Cleveland, Ohio, United States Kimpton Hotel Full time

    About the RoleWe're seeking a highly skilled and customer-focused Guest Service Agent to join our team at the Kimpton Schofield Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesRegistration and...


  • Cleveland, Ohio, United States Great Lakes Science Center Full time

    Job Title: Guest Services SpecialistJoin the team at Great Lakes Science Center as a Guest Services Specialist, providing exceptional guest experiences and creating memorable moments for visitors of all ages.Job Summary:As a Guest Services Specialist, you will be the face of the Science Center, welcoming guests, answering questions, and providing accurate...


  • Cleveland, Ohio, United States AEG Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Guest Services Ambassador to join our team at Rocket Mortgage FieldHouse. As a Guest Services Ambassador, you will be responsible for providing an unparalleled level of guest service, experience, and engagement to our fans and visitors.Key ResponsibilitiesProvide exceptional guest service and...


  • Cleveland, Ohio, United States Cavaliers Holdings LLC Full time

    Job SummaryCavaliers Holdings LLC is seeking a highly motivated and enthusiastic Guest Services Ambassador to join our team at Rocket Mortgage FieldHouse. As a key member of our Guest Experience team, you will be responsible for delivering exceptional service to our guests, ensuring a seamless and enjoyable experience at all events.Key...


  • Cleveland, Ohio, United States Great Lakes Science Center Full time

    Job SummaryWe are seeking a highly motivated Guest Services Specialist to join our team at the Great Lakes Science Center. As a Guest Services Specialist, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience for all visitors.Key ResponsibilitiesProvide accurate and timely information...


  • Cleveland, Ohio, United States AEG Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Guest Services Ambassador to join our team at Rocket Mortgage FieldHouse. As a Guest Services Ambassador, you will be responsible for providing exceptional guest experiences at various events throughout the year. This is a part-time, year-round position that requires a flexible schedule and a...


  • Cleveland, Ohio, United States free-classifieds-usa Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at the Cleveland Marriott Downtown at Key Center. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and...


  • Cleveland, Ohio, United States Kimpton Hotel Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Overnight Guest Service Agent to join our team at the Kimpton Schofield Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesRegistration and...


  • Cleveland, Ohio, United States Kimpton Hotels & Restaurants Full time

    Role SummaryThe Overnight Guest Service Agent is a key member of our hotel team, responsible for providing exceptional service to our guests. This role requires a high level of professionalism, attention to detail, and ability to work well under pressure.Key ResponsibilitiesRegistration and check-out of hotel guestsPBX operations, mail and message...