Guest Services Ambassador

2 weeks ago


Cleveland, Ohio, United States Cavaliers Holdings LLC Full time
Job Summary

Cavaliers Holdings LLC is seeking a highly motivated and enthusiastic Guest Services Ambassador to join our team at Rocket Mortgage FieldHouse. As a key member of our Guest Experience team, you will be responsible for delivering exceptional service to our guests, ensuring a seamless and enjoyable experience at all events.

Key Responsibilities
  • Provide exceptional guest service and engagement throughout events
  • Answer inquiries from guests and FieldHouse team members, becoming an expert on event and FieldHouse-related information
  • Work effectively in a fast-paced environment, maintaining a clean and neat appearance in Rocket Mortgage FieldHouse-issued uniform
  • Perform various duties as assigned, including ticket taking, seating, guest relations, and premium seating/suite services
  • Collaborate with team members to ensure a safe, individualized, fun, and seamless experience for all guests
Requirements
  • Availability to work part-time, approximately 200+ events per year, including nights, weekends, and holidays
  • Ability to navigate and learn technology, including computers, radios, iPads, and cell phones
  • Physical requirements include standing for 4+ hours, walking up to 1/4 mile, and working in elevated areas
  • Ability to lift items or boxes up to 30 lbs
  • Valid State of Ohio identification and email address required
What We Offer

Cavaliers Holdings LLC is an equal opportunity employer, committed to delivering epic experiences for our fans, team members, community, and the world. We offer a dynamic and inclusive work environment, opportunities for growth and development, and a competitive hourly rate.



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