Guest Services Ambassador
1 week ago
We are seeking a highly motivated and enthusiastic Guest Services Ambassador to join our team at Rocket Mortgage FieldHouse. As a Guest Services Ambassador, you will be responsible for providing an unparalleled level of guest service, experience, and engagement to our fans and visitors.
Key Responsibilities- Provide exceptional guest service and support to our fans and visitors
- Answer inquiries and provide information to guests and FieldHouse Team Members
- Work effectively in a fast-paced environment and adapt to changing situations
- Maintain a clean and neat appearance, including wearing a Rocket Mortgage FieldHouse issued uniform
- Perform other related duties as assigned by Team Leader or Guest Experience Leadership team
- Provide an unparalleled level of guest service, experience, and engagement
- Answer inquiries from guests and FieldHouse Team Members during events and become an expert on everything event and FieldHouse related
- Punctuality and professionalism are a must as related to attendance and work schedule
- Responsible for a clean and neat appearance complete with Rocket Mortgage FieldHouse issued uniform including name tag, ID, and radio or flashlight when assigned
- Perform other related duties as assigned by Team Leader or Guest Experience Leadership team, which may include but will not be limited to: providing breaks, redeployment to assist or bolster other units, assist the Clean Team by helping with light waste removal in the seating areas, etc.
- Must have availability from 5:00pm - 12:00am Monday - Sunday, as well as committed availability for all Cavaliers Basketball home and playoffs games
- Ability to navigate/willingness to learn technology such as computers, radios, iPads, and cell phones
- Physical requirements include the ability to traverse stairs, bending/stooping/kneeling, ability to stand on feet for 4 or more hours, walking up to 1⁄4 mile at a time and working in elevated areas (Loudville)
- May be required to push guests in a wheelchair
- May be required to work outdoors (weather gear provided)
- Must be able to lift items or boxes up to 30 lbs. (i.e. folding chairs, promotional items, etc.)
- Must have valid State of Ohio identification and email address
- Must have reliable transportation to and from Rocket Mortgage FieldHouse
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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