Guest Services Representative

2 weeks ago


Cleveland, Ohio, United States Crescent Hospitality Corporation Full time
Job Title: Guest Services Representative

We are seeking a highly skilled Guest Services Representative to join our front office team at Crescent Hotels & Resorts. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our guests.

Key Responsibilities:
  • Greet and register guests, ensuring a warm and welcoming experience
  • Process guest check-outs, handling payments and resolving any issues that may arise
  • Provide information on hotel services and facilities, promoting up-selling techniques to maximize room occupancy
  • Respond to guest inquiries and resolve issues in a timely and efficient manner
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Strong problem-solving and conflict resolution skills
  • Knowledge of hotel operations and services
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



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