Guest Services Supervisor

1 week ago

Cleveland, Ohio, United States Drury Hotels Full time
Unlock Your Potential at Drury Hotels

As a Guest Services Supervisor, you will play a vital role in ensuring our guests have an exceptional experience at Drury Hotels. We are seeking a motivated and customer-focused individual to join our team and contribute to our mission of providing outstanding service and hospitality.

Key Responsibilities:

  • Supervise and train front desk and guest service team members to ensure excellent customer service standards.
  • Communicate Drury Hotels' policies and procedures to team members and ensure they are consistently followed.
  • Provide motivation and leadership to team members to exceed expectations and deliver exceptional guest experiences.
  • Assist with training and development of team members to enhance their skills and knowledge.
  • Monitor hotel facilities and team member work habits to ensure a safe and secure environment for team members and guests.

What We Offer:

  • Incentives - Quarterly bonuses up to $3200/year based on hotel results.
  • Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights.
  • Career growth - Mentorship, cross-training, development plans, management training, and more.
  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program.
  • Retirement - Company-matched 401(k).
  • Award-winning - Ranked among Forbes' Best Midsize Employers (2023).

Requirements:

  • Ability to give and take written and oral direction.
  • Ability to communicate clearly in English to relate to guests and team members.
  • Thorough knowledge of Drury Hotels' policies and procedures.
  • Ability to train, motivate and inspire team members to perform at and above Company expectations.
  • Ability to handle money, make change and utilize office machines in normal day-to-day activities.

Join Our Team:

We are committed to creating a positive and inclusive work environment where our team members can grow and thrive. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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