Guest Services Agent

2 weeks ago


Cleveland, Ohio, United States Wyndham Hotels & Resorts Full time
Job Summary

The Guest Services Agent is responsible for providing exceptional customer service to all guests during their stay at the La Quinta by Wyndham Cleveland - Airport North. This includes handling check-ins, check-outs, and resolving any issues that may arise during their stay.

Key Responsibilities
  • Provide warm and welcoming service to all guests
  • Process check-ins and check-outs efficiently and accurately
  • Resolve guest complaints and issues in a professional and courteous manner
  • Maintain a clean and organized front desk area
  • Answer guest inquiries about hotel services, facilities, and hours of operation
  • Process payments and handle cash handling and credit policies
  • Be aware of all rates, packages, and special promotions
  • Be familiar with hospitality terminology and emergency procedures
Requirements
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work in a fast-paced environment and multitask
  • Excellent communication and problem-solving skills
  • Ability to work a variety of shifts, including evenings and weekends
About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.



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