Guest Services Ambassador

4 weeks ago


Cleveland, Ohio, United States Great Lakes Science Center Full time
Job Title: Guest Services Specialist

Join the team at Great Lakes Science Center as a Guest Services Specialist, providing exceptional guest experiences and creating memorable moments for visitors of all ages.

Job Summary:

As a Guest Services Specialist, you will be the face of the Science Center, welcoming guests, answering questions, and providing accurate information about our facilities, activities, and attractions. You will also be responsible for promoting membership sales, encouraging repeat visits, and cultivating additional revenue through excellent guest relations.

Key Responsibilities:
  • Provide exceptional guest service, ensuring a safe and enjoyable experience for all visitors.
  • Answer questions, provide information, and resolve guest concerns in a professional and courteous manner.
  • Promote membership sales and encourage repeat visits through effective communication and relationship-building.
  • Cultivate additional revenue through excellent guest relations and promoting combination tickets.
  • Utilize the Outbound/Counterpoint ticketing software to quickly and accurately sell admission tickets, memberships, and special event tickets.
  • Comply with all Great Lakes Science Center policies and procedures to ensure a safe environment.
Requirements:
  • Previous or current customer service/sales experience.
  • Hospitality experience preferred.
  • High school diploma/GED equivalent preferred, but not required.
  • Reliable, customer-focused, and courteous individual with initiative.
  • Ability to work closely and effectively with the general public, educational community, and Science Center staff.
  • Comfortable traversing open decks, navigating steep stairways, and high door thresholds.
  • Flexible availability, including holidays and weekends.
Benefits:
  • Free parking.
  • Medical, dental, and vision benefits.
  • Employee Assistant Program (EAP).
  • Paid Time Off (PTO) and 3 paid holidays.
  • 403b Retirement Savings Plan.
  • ASTC Membership and Northeastern Ohio Intermuseum Council (NEOIMC) Membership.
Equal Employment Opportunity Statement:

Great Lakes Science Center is an equal opportunity employer, committed to providing a safe and healthy environment for all staff and guests. We welcome applications from diverse candidates and are an affirmative action employer.



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