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Guest Services Representative

2 months ago

Schenectady, New York, United States Doubletree Schenectady, NY Full time
Position Overview

Doubletree Hotels Schenectady, NY is seeking a dynamic Front Desk Agent to oversee all facets of guest accommodations. In this role, you will greet guests, manage room assignments, handle reservations, and provide detailed information regarding our facilities, rates, and services. The compensation for this full-time position is $16 per hour.

About Our Organization

As a prominent entity in the hospitality sector, Schahet Hotels has established a strong reputation for outstanding culture and exceptional service. We have been recognized as one of the "Best Places to Work" for the past three years and are eager to expand our workforce as we continue to grow. Despite being a large organization, we prioritize our culture, which is grounded in our core values: RISE - Respect, Integrity, Service, and Excitement. We believe that a happy team leads to satisfied guests.

Employee Benefits
  • Comprehensive Insurance
  • Medical Coverage
  • Dental Plans
  • Vision Care
  • Paid Time Off (PTO)
  • Employee Discounts
  • 401K with Matching Contributions
  • Life Insurance
  • Referral Bonus Program
  • Career Advancement Opportunities
Key Responsibilities
  • Execute all check-in and check-out procedures
  • Handle online and telephone reservations
  • Provide information on payment options and verify credit card details
  • Register guests by collecting necessary information such as contact details and stay dates
  • Welcome guests upon arrival and allocate rooms
  • Offer insights about our hotel, available accommodations, pricing, and amenities
  • Address client complaints promptly and professionally
  • Coordinate with housekeeping to ensure rooms are clean and well-prepared for guests
  • Confirm group bookings and arrange personalized services for VIP guests and event participants
  • Promote additional services and facilities when suitable
  • Maintain accurate records of reservations and payments
Qualifications
  • Previous experience as a Hotel Front Desk Agent, Receptionist, or in a similar capacity
  • Familiarity with hotel reservation systems, such as OnQ or Opera
  • Strong customer service background
  • Excellent communication and organizational abilities
Equal Employment Opportunity Statement

We are committed to providing equal employment opportunities and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Discover more about Schahet Hotels by watching our video.