Customer Service Representative

4 days ago

Schenectady, New York, United States Ellis Medicine Full time
Job Title: Call Center Representative

The Call Center Representative is a vital member of the Ellis Medicine team, responsible for operating the hospital/physician's answering service communications system. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Triaging and processing customer calls while following specific protocols
  • Providing routine information to callers as requested in accordance with hospital policy
  • Operating the Hospital/Physician's Answering Service communications system
  • Responding to emergency situations and codes by following procedures
Requirements:
  • High School diploma or equivalent required
  • Previous healthcare experience preferred
  • Effective communication skills with the ability to interact positively with strong & demanding personalities
  • Able to respond quickly in emergency situations, in a calm manner
  • Strong typing/computer skills are required
  • Ability to work in a fast-paced environment
  • Must have excellent organizational skills
Physical Requirements:

Should be able to push/pull, lift/move 15 lb., be able to perform moderately difficult manual manipulations such as using a keyboard, writing, and filing for extended periods of time, must be able to perform tasks which require hand-eye coordination such as data entry, typing and using photo copiers.

Mobility requirements may include the ability to be stationary at a workstation for a prolonged period time in addition to being able to squat or be mobile for a reasonable length of time and distance.

Communication requirements include the ability to comprehend the spoken English language in addition to being able to communicate and read the English language.

Ellis Medicine is an Equal Opportunity Employer:

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex/gender, age, national origin, disability, genetic information, predisposition or carrier status, military or veteran status, prior arrest, or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, or domestic violence victim status.

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