Customer Service Representative
4 weeks ago
Customer Service Representative Job Summary
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and issues in a timely and professional manner.
Key Responsibilities:
- Assist customers with billing inquiries and concerns
- Ensure all account information is accurately documented and inputted into client systems
- Provide detailed explanations of account status and inquiries to customers
- Adhere to State and Federal regulations pertaining to job duties
- Assist customers with delinquent accounts according to various state guidelines
- Utilize exceptional communication skills to fulfill both client and customer goals
Requirements:
- High School graduate or equivalent
- Proficient with Microsoft applications
- Ability to learn software applications
- Strong focus on exemplary shift attendance
- Ability to effectively communicate with outside parties
Work Environment:
This is a remote work-from-home position, and the ideal candidate must reside in New York state. A broadband internet connection with a hard-wired connection is required, and a speed test result of 25 mbps download and 20 mbps upload is necessary.
Compensation:
The pay rate for this position is $16.50 per hour.
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