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Client Relations Specialist

2 months ago

Kansas City, Missouri, United States MCKEEVER ENTERPRISES INC Full time
Customer Service Role Overview

As a key representative of MCKEEVER ENTERPRISES INC, you will serve as the primary advocate for our clients, ensuring their needs are met through a welcoming, supportive, and secure shopping environment. It is essential to maintain a professional demeanor and uphold a tidy workspace at all times. You will be tasked with accurately processing customer transactions in line with company protocols and standards.

Key Responsibilities
  • Greet each customer warmly, making eye contact and expressing gratitude for their business.
  • Deliver a friendly, helpful, and safe shopping experience that aligns with customer expectations.
  • Project a professional image in accordance with our dress code guidelines.
  • Maintain a safe work environment and ensure cleanliness in your workspace, adhering to company policies.
  • Accurately and efficiently process all customer transactions in compliance with company standards.
  • Ensure that all customer orders are packaged with care and efficiency.
  • Provide carryout assistance to customers as needed.
  • Handle various payment methods, including coupons, checks, and debit/credit cards, with care.
  • Uphold security measures and controls as outlined in company policies.
  • Communicate any new policies or promotional offerings to customers effectively.
  • Familiarize yourself with the store layout to assist customers in locating products.
  • Perform additional tasks as assigned by management while adhering to all company policies.
  • Other related duties may be assigned as necessary.
Qualifications

Minimum Requirements
  • Excellent communication abilities.
  • Outstanding customer service aptitude.
  • Dependability is essential.
  • Demonstrated integrity and professionalism.
  • Ability to read and write at an 8th-grade level.
  • Basic math skills for handling cash transactions.
Physical Demands
  • Ability to stand for extended periods (4-8 hour shifts).
  • Frequent walking, bending, twisting, and reaching.
  • Repetitive use of hands, wrists, arms, and shoulders.
  • Occasional lifting of items weighing up to 36 pounds from floor to waist.
  • Ability to carry items weighing up to 15 pounds occasionally.
  • Occasional pushing and pulling of loads up to 40 pounds.
  • Capability to work effectively in a retail environment.