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Client Relations Coordinator

2 months ago

Kansas City, Missouri, United States Watchmen Security Services Full time
Client Relations Coordinator - Watchmen Security Services

At Watchmen Security Services, we pride ourselves on providing outstanding service and support to our esteemed clients. We are in search of a committed and skilled Client Relations Coordinator to become a vital part of our team and maintain our exceptional standards of client care.

Position Overview:

We seek a service-oriented professional with excellent problem-solving abilities to join us as a Client Relations Coordinator. Your primary duties will involve managing client communications, offering initial troubleshooting assistance, and organizing technician appointments when required. The key objective is to guarantee that our clients receive prompt and effective support, thereby enhancing their overall experience.

Key Responsibilities:
  • Respond to client inquiries via phone, addressing questions and resolving issues efficiently.
  • Conduct basic troubleshooting to diagnose and resolve client concerns.
  • Arrange technician visits to client locations as necessary.
  • Keep accurate records of client interactions and service requests.
  • Provide exceptional client service to ensure satisfaction.
  • Work collaboratively with various departments to ensure smooth service delivery.
  • Stay informed about product details and company policies.
Qualifications:
  • Strong communication and interpersonal skills.
  • Ability to efficiently manage basic troubleshooting tasks.
  • Excellent organizational and time management skills.
  • Professional and composed phone communication abilities.
  • Experience with dispatch operations is advantageous.
  • Familiarity with customer service software and tools.
What We Provide:
  • Competitive salary along with a comprehensive benefits package.
  • Opportunities for career advancement and professional development.
  • A supportive and collaborative work environment.
  • A chance to make a significant impact on client satisfaction and company success.
Employment Type: Full-time

Compensation: $23.00 per hour based on experience

Benefits Include:
  • Health Insurance
  • 401(k) Plan
  • Paid Time Off