Client Relations Specialist

2 weeks ago


Kansas City, Missouri, United States The Ladders Full time
Position Overview

At The Ladders, we are dedicated to developing and maintaining a successful analyst relations (AR) program for our clients. The role of the Client Partner is pivotal in driving this success. You will oversee the relationship with your clients, facilitating the communication strategy between clients and analysts, while being accountable for the outcomes of the AR program.

Key Responsibilities

As a Client Partner, your responsibilities will include:

  • Managing day-to-day client communications and status meetings, engaging with executive-level leadership through clear and concise verbal and written communication.
  • Proactively scheduling interactions, preparing for meetings, and ensuring timely follow-ups.
  • Overseeing overall program management, collaborating on planning, and executing engagement plans seamlessly.
  • Taking a strategic and organized approach to the client’s business while maintaining a hands-on attitude.
Qualifications

The ideal candidate will possess:

  • 3-5 years of relevant experience in business management, consulting, marketing, or a related field.
  • A positive, engaging demeanor that fosters collaboration.
  • Exceptional communication and interpersonal skills, both written and verbal.
  • Strong project management and organizational capabilities.
  • Experience managing multiple clients with in-depth program knowledge and established relationships.
  • The ability to coordinate various deadlines effectively.
  • A talent for building trust and relationships.
  • An analytical mindset with the capacity to track and interpret data.
  • A proactive and results-driven approach.
  • Willingness to travel occasionally throughout the year.

We pride ourselves on being a dynamic and growing firm that values its employees and fosters a collaborative work environment. At The Ladders, we are committed to equal opportunity employment and creating a diverse workplace.



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