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Client Support Specialist

2 months ago

Lenexa, Kansas, United States Navy Times Full time

Position Overview

The Customer Care Representative plays a crucial role in ensuring exceptional service delivery to clients. This position is responsible for managing all incoming customer communications via phone and executing outbound calls in line with established protocols.

Key Responsibilities:

  1. Address all customer inquiries received through telephone regarding patient results, service inquiries, and any concerns related to service quality.
  2. Report laboratory findings to clients and patients following the prescribed procedures.
  3. Maintain comprehensive and accurate records of all communications and reporting activities.
  4. Engage with clients to resolve standard issues related to patient testing and result dissemination.
  5. Provide clients with education and insights regarding laboratory processes.
  6. Recognize the significance of Quality Service and understand its measurement criteria.
  7. Perform additional tasks as necessary to fulfill customer needs.

Qualifications:

Education: A minimum of a high school diploma or equivalent is preferred.

Experience: Previous experience in a medical or customer service environment is advantageous.

Skills:

  • Ability to collaborate effectively within a team.
  • Strong organizational capabilities.
  • Ability to maintain composure in high-pressure situations.
  • Proficient in adhering to company policies and procedures.
  • Competence in operating standard office equipment and utilizing computer skills effectively.
  • Demonstrated integrity and commitment to organizational values.

This description outlines the general nature and level of work expected from individuals in this role. It is not an exhaustive list of all responsibilities and duties that may be assigned.