Customer Support Specialist

1 week ago


Lenexa, Kansas, United States SF Staffing Solutions Full time
Position Overview

As a Customer Support Specialist, you will be responsible for managing all forms of customer communication, including phone calls, written correspondence, and in-person interactions. Your primary goal will be to troubleshoot inquiries and follow up with clients on issues that require further attention.

Key Responsibilities
  • Respond to customer inquiries via telephone regarding the verbal reporting of results, service concerns, and other related duties to ensure customer satisfaction.
  • Document laboratory results for clients in accordance with established protocols.
  • Maintain accurate records of communication and interactions in the client file.
  • Engage with clients to resolve routine issues related to patient testing and result reporting.
  • Utilize established protocols for addressing client concerns effectively.
  • Perform additional duties as necessary to meet customer requirements.
Qualifications

Understanding the significance of Quality Service and its measurement is essential for this role. Previous experience in customer service is preferred.

This position operates Monday through Friday during the specified hours.



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