Technical Product Support Specialist II

4 weeks ago


Lenexa, Kansas, United States Thermo Fisher Scientific Full time
Job Description

As a Technical Support Specialist II at Thermo Fisher Scientific, you will play a crucial role in delivering exceptional service and ensuring customer satisfaction.

Key Responsibilities
  • Provide dedicated technical support for the Microbiology Division's product lines across all market segments.
  • Follow Thermo Fisher Scientific's protocols, consistencies, and procedures to ensure right-first-time operations.
  • Ensure customer happiness objectives are met or exceeded.
  • Deliver a high level of customer service to both internal and external customers.
  • Collaborate with sales, customer service, management, quality, and other departments to improve the customer experience.
Requirements
  • Bachelor of Science degree in Medical Technology, Clinical Laboratory Sciences, Microbiology, or Biology.
  • Hands-on experience in clinical, food safety, pharma, or molecular laboratory settings.
  • Excellent oral and written communication, and problem-solving skills.
  • Capacity to coordinate and prioritize tasks, be proactive, take initiative, resolve problems, follow through, and handle various responsibilities.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.



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