Computer Technical Support Specialist

2 weeks ago


Oklahoma City, Oklahoma, United States Leidos Full time
Job Summary

We are seeking a skilled Computer Technical Support Analyst to join our team at Leidos. As a key member of our support team, you will provide technical assistance to our customers, ensuring they have access to the resources they need to perform their jobs effectively.

Key Responsibilities
  • Provide desktop hardware, Operating System, software, and networking support to our customers.
  • Assist customers experiencing problems with accessing or using computer resources.
  • Resolve routine non-technical problems following documented procedures and escalate issues as needed.
  • Provide hardware and software support to internal users on a variety of issues.
  • Support fellow team members on escalated issues.
  • Respond to and resolve telephone, email, and other requests for software and technical support.
Requirements
  • Bachelor's degree and 2 or more years of experience, or additional years of relevant experience in lieu of a degree.
  • Relevant experience supporting computer systems in an enterprise, local office, or classroom/lab environment.
  • Experience supporting Windows 10 in a desktop/laptop environment, some networking knowledge, detail oriented, and attention to detail.
  • Understanding of full setup and distribution of windows operating systems, office products, and ticketing systems general knowledge of other related disciplines.
  • Must be able to obtain and maintain a Public Trust Clearance, must be a US Citizen/ permanent resident with the last 3 years spent in the US.


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