Technical Support Specialist
6 days ago
Job Location: Corporate Office
Position Type: Full Time
Salary Range: $16.00
Job Category: Customer Service
Description:
Jasco Products is seeking a highly skilled Consumer Care Tech Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional technical support to our customers, exceeding their expectations, and resolving all consumer issues.
Key Responsibilities:
- Handle phone calls from customers and provide technical support for our products.
- Assist customers with troubleshooting problems, answer general questions, and resolve all other consumer issues.
- Receive training on all Jasco's products, including universal remotes, antennas, timers, and home automation devices.
- Act as a platform for customers to provide feedback about our products, packaging, and manuals, and help make improvements.
Competencies:
- Action-Oriented
- Being Resilient
- Communicates Effectively
- Demonstrates Self-Awareness
- Quality of Work
- Situational Adaptability
Qualifications:
- Previous customer service/call center experience is preferred.
- Working knowledge of consumer electronics is desired.
- Competency in a Microsoft Windows computer environment is desired.
- Ability to lift and carry products, chairs, returns, and office supplies as needed.
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