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Technical Support Specialist

2 months ago

Oklahoma City, Oklahoma, United States BankOnIT Full time
Job Title: Technical Support Specialist

At BankOnIT, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, assisting them with their day-to-day technical issues.

Key Responsibilities:
  • Provide technical software, hardware, and network problem resolution to customer end-users.
  • Act as the initial or second-level contact for all end-users that need technical support.
  • Answering the help desk phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate.
  • Assist less experienced technicians with technical problems they encounter.
  • Clearly communicate technical solutions in a user-friendly, professional manner.
Requirements:
  • Intermediate understanding of desktop operating systems, various software applications, and PC/Server/Network hardware.
  • Intermediate understanding of principles and theories of network systems and management.
  • Intermediate understanding of Internet technologies and products.
  • At least two years of technical work experience or equivalent education.
What We Offer:
  • A competitive salary range of $22.50/hr.-$26.00/hr.
  • A comprehensive benefits package.
  • Opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.