Technical Support Specialist
13 hours ago
Job Summary
The University of Oklahoma is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our network and computer operations.
Key Responsibilities
- Configure and install hardware and software systems
- Perform diagnostic testing and troubleshooting to resolve IT issues
- Communicate with employees to discuss problems and provide support
- Prioritize workload to ensure critical issues are resolved first
- Document common support procedures for employees to follow
- Provide support remotely and ensure optimal system performance
- Manage Microsoft Active Directory security groups and group policy objects
- Configure and optimize shared user data from network attached storage and server-based file shares
- Manage Windows endpoint management, including maintenance of images and updates via MECM/SCCM
- Manage print servers and perform various duties as needed
Requirements
- Bachelor's degree and 36 months experience in IT Help Desk, Client Support, or related field
- Or 48 months related experience in lieu of the Bachelor's degree for a total of 84 months related experience
Skills
- Knowledge of different applications and systems
- Ability to diagnose and solve IT problems
- Knowledge of remote desktop applications
- Strong analytical and problem-solving skills
- Excellent interpersonal skills
Working Conditions
- Standard Office Environment
About the University of Oklahoma
The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives.
Equal Employment Opportunity Statement
The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures.
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