Customer Care Specialist

1 week ago


Centre Hall, Pennsylvania, United States Stop Restoration Full time
Job Overview

Client Care Coordinator

Service Team of Professionals (STOP) – CENTRE REGION is expanding and has several openings available. We are currently seeking a full-time Client Care Coordinator. If you possess office experience and have a strong customer service orientation, we would like to discuss a fulfilling career opportunity with our organization.

Service Team of Professionals – Centre Region is a locally owned family business that is part of a nationally recognized franchise with over 40 years of expertise in restoration services. Our dedicated team acts swiftly to restore homes and businesses in the Central Pennsylvania area impacted by water, smoke, fire, and mold.

Key Responsibilities include but are not limited to:

  • Managing phone calls, completing job documentation, scheduling tasks, and dispatching technicians.
  • Maintaining job records and ensuring our CRM is updated daily with job notes, signed documents, and email correspondence.
  • Preparing job reports, including photographic documentation, estimates, and equipment logs.
  • Assisting marketing initiatives through mailings and electronic communications.
  • Keeping clients, adjusters, management, and staff updated on job progress and subsequent steps.
  • Conducting daily reviews of all job documentation to ensure proper recording for insurance compliance.
  • Coordinating teams and vendors on mitigation and contents projects.
  • Ensuring customer satisfaction throughout the duration of the project.
  • Sending appreciation cards to clients and contacts.

Qualifications:

  • Must be technologically proficient and comfortable learning industry-specific software, including our CRM and other job-related applications.
  • Strong customer service skills and a friendly demeanor.
  • Reliability and punctuality are essential.
  • Availability to work Monday through Friday from 8:00 AM to 4:30 PM.
  • A minimum of 2 years of experience in customer service.
  • Familiarity with MS Word, Excel, and Outlook.

Compensation Package:

  • Hourly wage ranging from $17 to $19, based on experience.
  • Paid Time Off (PTO) of 12 days per year, accrued, with 3 days available after 90 days of employment.
  • 401K plan with a 3% employer match, eligible after 90 days of employment.


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