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Patient Care Support Specialist

2 months ago


Charlotte Hall, Maryland, United States Tidewater Veterinary Hospital LLC Full time

Position Overview: The Patient Care Support Specialist plays a crucial role in providing administrative assistance to facilitate the effective workflow of the veterinary hospital's patient services. This position is dedicated to enhancing the client experience from the initial appointment scheduling to the final checkout process.

Key Responsibilities:

  • Effectively communicate with all relevant parties to ensure seamless service delivery.
  • Maintain a strong focus on delivering exceptional care to clients, patients, and team members.
  • Exhibit a professional, friendly, and supportive demeanor at all times.
  • Manage appointment scheduling efficiently.
  • Oversee the check-in and check-out procedures.
  • Respond to client inquiries via phone, text, and email in a prompt and professional manner.
  • Assist clients with account management and necessary electronic documentation.
  • Ensure that electronic forms are accurately saved in the electronic medical record system.
  • Provide clients with information regarding products, medications, policies, and procedures.
  • Prepare and adjust invoices as required.
  • Collect payments at the time of service delivery.
  • Address requests from other veterinary practices and relevant entities.
  • Prioritize and resolve tasks efficiently.
  • Contribute to maintaining a clean and organized hospital environment.
  • Support other departments as needed.
  • Complete additional tasks as assigned.

Compensation: Competitive hourly wage ranging from $15 to $19.


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