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Client Care Coordinator

5 months ago

Centre Hall, United States Stop Restoration Full time
Job DescriptionJob Description

Client Care Coordinator

SERVICE TEAM OF PROFESSIONALS (STOP)– CENTRE REGION is growing and has multiple openings at our Centre Hall office.  Currently we are searching for a full-time Client Care Coordinator.  If you have office experience and are customer focused, we would like to talk to you about a rewarding career with our company.  

Service Team of Professionals – Centre Region is a locally family-owned business in Centre Hall that is also part of a nationally recognized franchise with over 40 years in restoration. Our skilled team works quickly to restore homes and businesses in the Central Pennsylvania area that are affected by water, smoke, fire and mold.

General Duties include but are not limited to -

  • Answer phones, complete job paperwork, schedule work, and dispatch technicians.
  • Job documentation and making sure our CRM is updated daily with job notes, signed documents and email communication. 
  • Job Reports including photo reports, estimates, and equipment reports. 
  • Support Marketing efforts with mailings and emails
  • Keep customers, adjusters, management, and staff informed of job progress and next steps. 
  • Daily review of all job documentation by team to make sure everything is recorded properly for insurance compliance. 
  • Coordinate teams and vendors on mitigation and contents projects. 
  • Ensures customer satisfaction throughout job project.
  • Sends thank you cards to customers and contacts..

Job Requirements –

  • Must be tech savvy and comfortable learning industry specific software including our CRM and other job-related software. 
  • Customer Service Oriented & friendly. 
  • Must be punctual and reliable.
  • Must be able to work 8:00 to 4:30 Monday through Friday.
  • At least 2 years customer service experience
  • Familiar with MS Word, Excel & Outlook. 

Compensation Package  –

  • Hourly Pay $ 17-19 per hour.  Commensurate with Experience
  • PTO of 12 days per year that is accrued.  3 days after 90 days.
  • 401K with a 3% Employer match.  Eligible after 90 days.