Account Management Director

3 hours ago


Orlando, Florida, United States Finexio Full time
Join Finexio's Team as a Customer Experience Leader

Finexio is a leading provider of AP Payments as a Service, revolutionizing the way businesses process and receive B2B payments. As a Customer Experience Leader, you will play a key role in driving the company's growth and success by developing and implementing strategies to enhance customer satisfaction and loyalty.

Key Responsibilities:

  • Develop and execute customer experience strategies to drive revenue growth and customer satisfaction
  • Lead cross-functional teams to improve customer engagement and retention
  • Collaborate with sales and marketing teams to ensure seamless customer onboarding and transition
  • Partner with operations teams to implement processes and reporting standards that create a culture of accountability

Requirements:

  • 10+ years of experience in finance, sales, operations, marketing, or customer acquisition/retention/satisfaction
  • 5+ years of experience leading a team and department in a related field
  • Proven ability to utilize process improvement methodologies to create and enhance customer service and experiences
  • Excellent organizational, analytical, multi-tasking, and time management skills

Benefits:

  • Competitive salary and stock options
  • Medical, dental, and vision benefits
  • Unlimited vacation policy
  • Quarterly virtual team building activities and monthly team lunches

Compensation: $145,000 - $185,000 + equity



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