Executive Director of Operations
4 weeks ago
As the Associate Executive Director, you will play a key role in the oversight of the planning, direction, and implementation of all programs and policies of The Club at Briarcliff Manor. You will ensure the efficient and effective administration of community business, maintaining resident retention and responding to inquiries in a timely and appropriate manner.
Key Responsibilities:- Act as the on-site executive for all operations, including being the main point of contact for staff, residents, prospects, and community organizations.
- Maintain resident retention by working with residents and their families to address any issues that arise.
- Respond to and follow up on all inquiries, including walk-ins, phone calls, and mail.
- Stay up-to-date with information about competitors and maintain a competitive edge.
- Meet all expectations for meaningful contacts, leases, and occupancy.
- Maintain budget accountability and cash flow, anticipating and minimizing negative budget variances and deficits.
- Hire, train, discipline, and terminate employees in accordance with Senior Lifestyle Corporate policy.
- Maintain all local, state, and federal licenses for the community.
- Lead staff meetings and promote resident rights, treating residents with dignity and respect.
- Represent the community in local, state, and professional organizations, becoming an integral part of the community in social and civic affairs.
- Manage other support level and management roles as needed.
- A Bachelor's Degree is preferred.
- Previous ED experience in Senior Housing is required.
- 3+ years of sales and marketing or business management experience, preferably in the Senior Housing Industry.
- Excellent communication and listening skills.
- Strong management skills and a willingness to work harmoniously with all staff members.
- Ability to switch tasks quickly and often.
- Active Driver's License.
Senior Lifestyle offers a comprehensive benefits plan to eligible team members, including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.
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