General Manager, Performance

4 weeks ago


Briarcliff Manor, New York, United States Pyramid Global Hospitality Full time

At Pyramid Global Hospitality, we are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.

Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

In addition, we are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

As a General Manager, you will be responsible for the overall operations, strategy, and growth of the conference center hotel.

This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the hotel and conference center's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Key Responsibilities:

  • Set long-term goals and objectives for the hotel and conference center and work towards achieving them.
  • Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
  • Oversee all operational departments, including banquets, conference services, front office, housekeeping, food and beverage, and more.
  • Ensure smooth day-to-day operations by implementing efficient processes and procedures.
  • Monitor service quality to maintain the highest standards of guest satisfaction.
  • Create and manage the budget, allocating resources appropriately to various departments.
  • Monitor financial performance, analyze variances, and implement corrective actions as needed.
  • Ensure the maintenance and enhancement of the resort's physical assets, including accommodations, amenities, and common areas.
  • Stay updated on local and national regulations related to the hospitality industry and ensure the resort's compliance.

Requirements:

  • A proven track record as a successful leader in a hotel, conference center, or resort General Manager or Managing Director role.
  • A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality or Travel & Tourism Management.
  • Renovation management experience preferred.
  • Creative and strong sales and marketing experience.
  • The flexibility to adapt to varying shifts, including weekends and holidays.


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