Executive Hotel Manager

4 weeks ago


Briarcliff Manor, New York, United States Edith Macy Conference Center Full time
Overview

As the General Manager at the Edith Macy Conference Center, you will be responsible for the overall operations, strategy, and growth of the conference center hotel. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the hotel and conference center's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Key responsibilities include developing and executing a comprehensive strategic plan, identifying market trends and customer preferences, and setting long-term goals and objectives for the hotel and conference center.

You will lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment. This includes providing guidance, mentoring, and development opportunities to team members, encouraging teamwork and open communication across all departments.

Additionally, you will oversee all operational departments, including banquets, conference services, front office, housekeeping, food and beverage, and more. You will ensure smooth day-to-day operations by implementing efficient processes and procedures, monitoring service quality to maintain the highest standards of guest satisfaction.

Financial management is also a critical aspect of this role, including creating and managing the budget, allocating resources appropriately to various departments, and monitoring financial performance to drive revenue generation through strategic pricing, upselling, and innovative offerings.

As a General Manager, you will foster a guest-centric culture throughout the resort, prioritizing personalized service and exceptional experiences. You will address guest concerns and feedback promptly, striving for continuous improvement, and implement initiatives to enhance guest satisfaction and loyalty.

Finally, you will ensure the maintenance and enhancement of the resort's physical assets, including accommodations, amenities, and common areas, and implement sustainability initiatives to minimize the resort's environmental impact.

Requirements

To succeed in this role, you should have a proven track record as a successful leader in a hotel, conference center, or resort General Manager or Managing Director role. A minimum of 7 years of hospitality experience showing progressive growth is required, along with a college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality or Travel & Tourism Management.

Strong F&B knowledge, renovation management experience, and experience working in a seasonal environment are also preferred. Exceptional leadership and communication skills, problem-solving abilities, and critical thinking skills are essential for this role.

Finally, you should be flexible to adapt to varying shifts, including weekends and holidays, and committed to maintaining a positive and organized work environment.



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