Sr. Backup Engineer

3 weeks ago

Briarcliff Manor, United States TMS LLC Full time
Job Description

Job Title- Sr. Backup Engineer
Location- Briarcliff Manor, New York
Duration- 12+ Months

Must-Have Skills: PowerScale
Nice-to-Have Skills: Experience in HPC and high-performance storage environments

Project Tasks

The customer operates a large PowerScale cluster environment and requires a skilled PowerScale expert at each location. Due to the environment’s size, multiple support tickets are managed daily.
Each resident will be expected to:
    •    Open and manage all Dell support tickets, including handling all requests from support (e.g., gathering logs, executing commands, etc.) until issues are resolved.
    •    Work with support to manage all escalations.
    •    Coordinate and collaborate with the Dell Field Services team when dispatched to the customer’s location.
    •    Assist the customer with any additional tasks or activities as requested.
Each resource must have proven experience in:
    •    Fast-paced environments.
    •    Working with Dell Customer Support.
    •    Managing escalations within Dell Support.
    •    Being detail-oriented.
    •    Driving issues to successful resolution.


Additional Information

All your information will be kept confidential according to EEO guidelines.

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