Housekeeping Operations Supervisor

2 weeks ago


Newark, New Jersey, United States Shaner Hotel Group Full time
Position Overview

As a vital member of our hospitality team, the Housekeeping Operations Supervisor is responsible for overseeing the daily functions of the housekeeping department, ensuring that all standards of cleanliness and service are upheld. This role requires a proactive approach to managing staff and operations to deliver exceptional guest experiences.

Key Responsibilities
  • Availability to work a flexible schedule, including weekends and holidays.
  • Ensure adherence to all operational protocols within the housekeeping department.
  • Maintain comprehensive knowledge of Shaner Hotels' policies and procedures, ensuring the housekeeping team is well-informed.
  • Address guest concerns promptly to guarantee satisfaction.
  • Facilitate training and development for team members, ensuring compliance with training standards.
  • Assess daily business levels, anticipate challenges, and devise effective solutions.
  • Support staff in their roles to enhance service delivery to guests.
  • Oversee cleanliness, sanitation, and organization of designated areas.
  • Manage employee performance to foster productivity and a positive work environment.
  • Perform housekeeping and laundry tasks as needed.
  • Execute additional responsibilities as assigned.
Qualifications
  • At least 1 year of experience in housekeeping within the hospitality sector.
  • Ability to read and interpret safety guidelines, operational instructions, and procedural manuals.
  • Effective communication skills with guests, management, and colleagues.
  • High school diploma or equivalent; some college education preferred.
  • Bilingual in English and Spanish is advantageous.
  • Familiarity with cleaning techniques, chemical handling, and equipment usage.
About Shaner Hotel Group

Shaner Hotels stands as a leading hospitality owner-operator and management entity, recognized for its excellence in the industry. Our extensive portfolio includes over 65 properties across various categories, with a commitment to delivering top-tier services for investors and hotel owners. We pride ourselves on our partnerships with renowned hospitality brands and our dedication to operational excellence.

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