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Front Desk Operations Manager

2 months ago

Newark, New Jersey, United States Crescent Hotels & Resorts Full time
Job Summary

Crescent Hotels & Resorts is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and satisfaction while maintaining a high level of operational efficiency.

Key Responsibilities
  • Guest Service: Provide exceptional guest service and ensure that all guests receive a warm and welcoming experience.
  • Front Desk Operations: Supervise and coordinate the daily activities of the front desk team, ensuring that all tasks are completed efficiently and effectively.
  • Team Management: Lead and motivate the front desk team to achieve high levels of performance and productivity.
  • Problem-Solving: Respond to guest complaints and resolve issues in a professional and courteous manner.
  • Communication: Maintain effective communication with all departments, including housekeeping, food and beverage, and maintenance.
  • Administrative Tasks: Perform administrative tasks, such as preparing reports and maintaining records.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2+ years of experience in a front desk or customer service role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer software and systems.
  • Certifications: Hospitality industry certifications, such as Certified Front Desk Supervisor (CFDS), are a plus.
Working Conditions

This is a full-time position that requires working a variety of shifts, including evenings, weekends, and holidays. The ideal candidate will be able to work in a fast-paced environment and maintain a high level of energy and enthusiasm.